Field Service Operations Manager for Hospital Monitoring

6 days ago


Stockholm, Stockholm, Sweden Philips Full time
Job Title

Field Service Operations Manager for Hospital Monitoring

About the Role

We are seeking a highly skilled Field Service Operations Manager to join our team in Sweden. As a key member of our operations team, you will be responsible for ensuring the successful delivery of our Hospital Monitoring System installations.

Key Responsibilities
  1. Lead and manage a team of Technical Implementation Specialists and Field Services Engineers to ensure effective installations and high-quality service delivery.
  2. Recognize customer needs by managing escalations and ensuring that delivered performance and services meet customer requirements.
  3. Conduct customer visits and communicate operational issues to assure increasing levels of customer satisfaction related to installations.
  4. Collaborate with district sales and project management to provide value-added projects involving solution installations.
  5. Ensure training of new hires and FSEs on way of working, tools utilization, and change management related to implementation of new tools and customer services processes.
  6. Be responsible for service delivery operations compliance performance within the district and report compliance issues to quality & regulatory functions at regional level.
Requirements
  1. Prior experience in technical field service and maintenance, preferably from Med Tech industry.
  2. Education in IT or Engineering (bachelor/master level) is mandatory.
  3. 3-5 years proven track record of successful managerial experience.
  4. Self-motivated and result-driven with strong personal ownership.
  5. Team player with experience from cross-functional work and great communication skills.
  6. Fluency in English and Swedish – both verbally and in writing is essential.
Compensation and Benefits

We offer a competitive salary range of approximately €80,000 - €110,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and opportunities for professional growth and development.



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