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Field Service Operations Manager for Hospital Monitoring
2 months ago
Field Service Operations Manager for Hospital Monitoring
About the RoleWe are seeking a highly skilled Field Service Operations Manager to join our team in Sweden. As a key member of our operations team, you will be responsible for ensuring the successful delivery of our Hospital Monitoring System installations.
Key Responsibilities- Lead and manage a team of Technical Implementation Specialists and Field Services Engineers to ensure effective installations and high-quality service delivery.
- Recognize customer needs by managing escalations and ensuring that delivered performance and services meet customer requirements.
- Conduct customer visits and communicate operational issues to assure increasing levels of customer satisfaction related to installations.
- Collaborate with district sales and project management to provide value-added projects involving solution installations.
- Ensure training of new hires and FSEs on way of working, tools utilization, and change management related to implementation of new tools and customer services processes.
- Be responsible for service delivery operations compliance performance within the district and report compliance issues to quality & regulatory functions at regional level.
- Prior experience in technical field service and maintenance, preferably from Med Tech industry.
- Education in IT or Engineering (bachelor/master level) is mandatory.
- 3-5 years proven track record of successful managerial experience.
- Self-motivated and result-driven with strong personal ownership.
- Team player with experience from cross-functional work and great communication skills.
- Fluency in English and Swedish – both verbally and in writing is essential.
We offer a competitive salary range of approximately €80,000 - €110,000 per annum, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and opportunities for professional growth and development.
