Operations Director

1 day ago


Stockholm, Stockholm, Sweden Grow-Talent Full time

Job Title: Operations Director

About the Job:

We are seeking an experienced Operations Director to join our team in Riga, Latvia. The ideal candidate will have a proven track record of managing daily operations, ensuring efficiency, and maintaining high standards of service.

Key Responsibilities:

  • Manage a team within Voice/Non-Voice processes to ensure operational excellence and adherence to quality standards.
  • Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
  • Lead team performance improvement initiatives using extensive experience in Financial Technology BPS Voice/Non-voice processes.
  • Collaborate with cross-functional teams to drive process improvements and meet client expectations.
  • Ensure effective communication within the team and foster a collaborative work environment.
  • Prepare and present for weekly/monthly reviews with internal and external stakeholders.

Requirements:

  • Proven experience (12 years) in BPS customer processes.
  • Multi-Geo experience preferred.
  • Strong team management and excellent communication skills.
  • Strong stakeholder management skills.
  • Understanding of cryptocurrency is preferred.
  • Comfortable working in rotational 24/7 shifts and offs.
  • Preferred BFSI customer service experience.
  • Fluency in Dutch, Norwegian, Swedish, Finish or German, along with good English is essential.

Estimated Salary Range: €45,000 - €65,000 per annum, depending on experience.

Benefits:

  • A dynamic and diverse job in a pleasant and modern environment.
  • Opportunities for personal and professional development.

About Grow-Talent:

We are a leading multinational technology BPO business dedicated to delivering exceptional services to our clients. We offer a collaborative work environment, opportunities for growth, and a competitive salary package.



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