Operations Director
1 day ago
Job Title: Operations Director
About the Job:
We are seeking an experienced Operations Director to join our team in Riga, Latvia. The ideal candidate will have a proven track record of managing daily operations, ensuring efficiency, and maintaining high standards of service.
Key Responsibilities:
- Manage a team within Voice/Non-Voice processes to ensure operational excellence and adherence to quality standards.
- Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
- Lead team performance improvement initiatives using extensive experience in Financial Technology BPS Voice/Non-voice processes.
- Collaborate with cross-functional teams to drive process improvements and meet client expectations.
- Ensure effective communication within the team and foster a collaborative work environment.
- Prepare and present for weekly/monthly reviews with internal and external stakeholders.
Requirements:
- Proven experience (12 years) in BPS customer processes.
- Multi-Geo experience preferred.
- Strong team management and excellent communication skills.
- Strong stakeholder management skills.
- Understanding of cryptocurrency is preferred.
- Comfortable working in rotational 24/7 shifts and offs.
- Preferred BFSI customer service experience.
- Fluency in Dutch, Norwegian, Swedish, Finish or German, along with good English is essential.
Estimated Salary Range: €45,000 - €65,000 per annum, depending on experience.
Benefits:
- A dynamic and diverse job in a pleasant and modern environment.
- Opportunities for personal and professional development.
About Grow-Talent:
We are a leading multinational technology BPO business dedicated to delivering exceptional services to our clients. We offer a collaborative work environment, opportunities for growth, and a competitive salary package.
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