Business Operations Director

4 days ago


Stockholm, Stockholm, Sweden Grow-Talent Full time

Grow-Talent.com is partnering with a leading multinational technology Business Process as a Service (BPO) company to find an exceptional Business Operations Director in Riga, Latvia.

About the Role

This strategic position involves overseeing daily operations, ensuring efficiency, and maintaining high standards of service delivery. As a key member of the management team, you will be responsible for managing staff, optimizing processes, and implementing strategies for operational excellence.

  • Key Responsibilities:
  • Lead and manage a team within the Voice/Non-Voice department to achieve operational excellence and adherence to quality standards.
  • Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
  • Enhance team performance by utilizing extensive experience in Financial Technology BPS Voice/Non-voice processes.
  • Collaborate with cross-functional teams to drive process improvements and meet client expectations.
  • Ensure effective communication within the team and foster a collaborative work environment.
  • Prepare and present reports for weekly/monthly reviews with internal and external stakeholders.
Requirements

To succeed in this role, you will need:

  • Proven & relevant experience (12 years) in BPS customer processes.
  • Multi-Geo experience preferred.
  • Strong team management and excellent communication skills.
  • Strong stakeholder management skills.
  • Understanding of cryptocurrency is preferred.
  • Comfortable working in rotational 24/7 shifts and off-duty periods.
  • Preferred BFSI customer service experience.
  • Fluency in Dutch, Norwegian, Swedish, Finnish or German, along with good English is essential.
About the Opportunity

We offer:

  • A dynamic and diverse job in a modern environment.
  • Opportunities for personal and professional development.

The estimated salary for this role is around €45,000 - €60,000 per year, depending on your level of experience and qualifications. We look forward to hearing from you


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