Chief Operational Excellence Director
19 hours ago
Grow-Talent.com collaborates with a leading multinational technology business process outsourcing (BPO) company, seeking an experienced Chief Operational Excellence Director in Riga. This key role involves overseeing daily operations to ensure efficiency and maintaining high service standards.
- Position: Chief Operational Excellence Director
- Location: Riga, Latvia (on-site)
- Employment type: Full-time
Duties and Responsibilities:
- Lead a team to achieve operational excellence and maintain quality standards in Voice/Non-Voice processes.
- Oversee day-to-day operations, client relationships, issue resolution, and process optimization.
- To enhance team performance, utilize extensive experience in Financial Technology BPS processes.
- Collaborate with cross-functional teams to drive process improvements and meet client expectations.
- Ensure effective communication within the team and foster a collaborative work environment.
- Prepare and present reports for weekly/monthly reviews with internal and external stakeholders.
Requirements:
- At least 12 years of relevant experience in BPS customer processes.
- Multi-Geo experience is preferred.
- Strong team management and excellent communication skills are required.
- Excellent stakeholder management skills.
- A strong understanding of cryptocurrency is beneficial.
- Comfortable working in rotational 24/7 shifts and offs.
- Preferred BFSI customer service experience.
- Fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with good English, is essential.
Offer:
- A dynamic job opportunity in a pleasant and modern environment.
- Opportunities for personal and professional growth.
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