Chief Operational Excellence Director

19 hours ago


Stockholm, Stockholm, Sweden Grow-Talent Full time

Grow-Talent.com collaborates with a leading multinational technology business process outsourcing (BPO) company, seeking an experienced Chief Operational Excellence Director in Riga. This key role involves overseeing daily operations to ensure efficiency and maintaining high service standards.

  • Position: Chief Operational Excellence Director
  • Location: Riga, Latvia (on-site)
  • Employment type: Full-time

Duties and Responsibilities:

  • Lead a team to achieve operational excellence and maintain quality standards in Voice/Non-Voice processes.
  • Oversee day-to-day operations, client relationships, issue resolution, and process optimization.
  • To enhance team performance, utilize extensive experience in Financial Technology BPS processes.
  • Collaborate with cross-functional teams to drive process improvements and meet client expectations.
  • Ensure effective communication within the team and foster a collaborative work environment.
  • Prepare and present reports for weekly/monthly reviews with internal and external stakeholders.

Requirements:

  • At least 12 years of relevant experience in BPS customer processes.
  • Multi-Geo experience is preferred.
  • Strong team management and excellent communication skills are required.
  • Excellent stakeholder management skills.
  • A strong understanding of cryptocurrency is beneficial.
  • Comfortable working in rotational 24/7 shifts and offs.
  • Preferred BFSI customer service experience.
  • Fluency in Dutch, Norwegian, Swedish, Finnish, or German, along with good English, is essential.

Offer:

  • A dynamic job opportunity in a pleasant and modern environment.
  • Opportunities for personal and professional growth.

  • Operations Director

    6 days ago


    Stockholm, Stockholm, Sweden Grow-Talent Full time

    Job Title: Operations DirectorAbout the Job:We are seeking an experienced Operations Director to join our team in Riga, Latvia. The ideal candidate will have a proven track record of managing daily operations, ensuring efficiency, and maintaining high standards of service.Key Responsibilities:Manage a team within Voice/Non-Voice processes to ensure...


  • Stockholm, Stockholm, Sweden Sinch Full time

    Unlock Your Potential as Chief Financial Officer EMEASinch, a pioneering Customer Communication Cloud company, is seeking an exceptional Chief Financial Officer EMEA to drive financial excellence and strategic growth across the EMEA region. This role presents an unparalleled opportunity for a visionary leader with a proven track record in finance, to shape...


  • Stockholm, Stockholm, Sweden Nasdaq Full time

    Nasdaq is a leading financial institution dedicated to upholding the highest standards of regulatory compliance and operational excellence. Our Regulatory Reporting team plays a crucial role in maintaining the integrity and quality of our reporting processes.Job DescriptionWe are seeking an experienced Director of Regulatory Reporting to lead our team and...


  • Stockholm, Stockholm, Sweden Nordea Bank Full time

    Nordea Bank is seeking a skilled Chief Generative AI Architect to lead the development of new Generative AI model driven solutions to combat financial crime globally.About this OpportunityThis position will report directly to the Head of Data Science in the unit of Financial Crime Intelligence, Investigations & Analytics (FCIIA) and is available in Stockholm...


  • Stockholm, Stockholm, Sweden OpenText Full time

    Company OverviewOpenText is a global leader in information management, driving innovation and collaboration to shape the future of digital transformation.Your RoleYou will lead pursuits in focused territories, driving campaigns to build the pipeline and close opportunities with top-tier clients in Sweden and Denmark. As a Sr Account Executive for our...


  • Stockholm, Stockholm, Sweden Qliro Full time

    We are seeking a Chief Architect Leader to join our team at Qliro. This is an exciting opportunity to lead the architecture of our technology stack and ensure it aligns with our business objectives.Job DescriptionThe successful candidate will be responsible for leading a team of Tech Leads and architects, providing guidance and support to ensure their...

  • Team Leader

    6 days ago


    Stockholm, Stockholm, Sweden Grow-Talent Full time

    OverviewGrow-Talent.com is collaborating with a leading multinational technology BPO business, seeking a seasoned Team Leader in Riga to oversee and support the Customer Service division. This role involves strategic planning, team management, and driving operational excellence.SalaryThe estimated annual salary for this position ranges from $45,000 to...


  • Stockholm, Stockholm, Sweden H&M Group Full time

    Job DescriptionWe are seeking a skilled Platform Engineering Director to lead our integration solutions team at H&M Group. This role is responsible for overseeing the development and implementation of innovative integration platforms and services, driving the mission of empowering product teams to build sustainable and secure integration solutions for faster...


  • Stockholm, Stockholm, Sweden Essity Full time

    About the OpportunityWe are seeking an experienced Mergers and Acquisitions Director to join our team at Essity, responsible for driving strategic growth through targeted acquisitions and divestitures. Reporting directly to the CFO, you will play a pivotal role in developing and executing the company's M&A strategy, collaborating closely with Business Units...


  • Stockholm, Stockholm, Sweden CSL Vifor Full time

    Role OverviewWe are seeking an experienced Pharmaceutical Affairs and Quality Director to join our team at CSL Vifor. This is a fantastic opportunity for a highly skilled professional to take on a leadership role in ensuring the quality and regulatory compliance of our pharmaceutical products.About the RoleThe Pharmaceutical Affairs and Quality Director will...


  • Stockholm, Stockholm, Sweden Chapman Freeborn Airchartering Full time

    Unlock your potential in the aviation industry with Chapman Freeborn Airchartering, a global leader in air charter services.We are seeking an experienced Aerospace Sales Director to drive our expansion in the Nordics region. As a key member of our team, you will be responsible for developing and implementing sales strategies to grow our customer base and...


  • Stockholm, Stockholm, Sweden EF Education First Full time

    Drive Business Growth in JapanWe are seeking a highly ambitious and results-driven International Business Development Director Japan to lead our business expansion in the Japanese market.About the RoleThis is an exciting opportunity to join EF Education First, a global leader in international education, as we embark on a new chapter of growth in Japan. As...


  • Stockholm, Stockholm, Sweden Sinch Full time

    Job SummaryWe are seeking an exceptional Global Accounting Leader to join our EMEA Finance team in Stockholm, Sweden. As a key member of our leadership team, you will be responsible for delivering high-quality financial statements and driving process improvements across the region.About the RoleLead a team of two Chief Accountants and oversee the delivery of...


  • Stockholm, Stockholm, Sweden Wolt Full time

    Job DescriptionWe are seeking a highly skilled Strategic Operations Manager to join our North Region team at Wolt.In this role, you will be responsible for driving innovation across all aspects of operations, including identifying and suggesting new business and project opportunities, utilizing your analytical skills to create data-driven hypotheses, and...


  • Stockholm, Stockholm, Sweden Grow-Talent Full time

    Grow-Talent is seeking a highly skilled Senior Operations Leader to join their team in Riga, Latvia. This role is ideal for an experienced professional who can oversee daily operations, drive efficiency, and maintain high standards of service.Key Responsibilities:Manage and lead a team to ensure operational excellence and quality standards are met.Oversee...


  • Stockholm, Stockholm, Sweden G5 Entertainment AB Full time

    Company Overview:G5 Entertainment AB is a Swedish mobile game publisher and developer with over 20 years of experience in the industry.About the Job:We are seeking a Senior Director of Global User Acquisition Strategy to lead our efforts in developing UA strategy and delivering on it. The successful candidate will oversee several teams working on the paid...


  • Stockholm, Stockholm, Sweden Wolt Full time

    Company OverviewWolt Sweden is a fast-growing company that has entered an exciting phase of development. The company is now looking for a Commercial Director with Market Expansion Expertise who will be part of an inspiring, fun, and rewarding journey.Job DescriptionThe role reports directly to the General Manager and will be a key member of the Lead team....


  • Stockholm, Stockholm, Sweden Grow-Talent Full time

    Estimate Salary: $45,000 - $60,000 per annumAbout the Role:We are looking for a skilled Project Manager to join our team in Riga, Latvia. The successful candidate will be responsible for managing and supporting a dynamic team in delivering exceptional results.Duties and Responsibilities:To motivate, develop and mentor team members to achieve high performance...


  • Stockholm, Stockholm, Sweden Goodbye Kansas Full time

    About the positionWe are seeking a highly skilled Senior Financial Operations Specialist to join our Finance Department in Stockholm. This role offers a hybrid working model, allowing you to balance work from home and office time. As part of our small but exceptional team of three, located in both Stockholm and London, you will play a key role in our finance...


  • Stockholm, Stockholm, Sweden Anyfin AB Full time

    About Anyfin ABAnyfin AB is a pioneering fintech company founded in 2017 with a mission to empower individuals by providing smart financial tools. Our vision is to improve global financial health, and we've already made significant strides in helping people save millions through refinancing expensive consumer credits.Job OverviewWe're currently seeking a...