Team Leader

21 hours ago


Stockholm, Stockholm, Sweden Grow-Talent Full time
Overview

Grow-Talent.com is collaborating with a leading multinational technology BPO business, seeking a seasoned Team Leader in Riga to oversee and support the Customer Service division. This role involves strategic planning, team management, and driving operational excellence.

Salary

The estimated annual salary for this position ranges from $45,000 to $60,000, commensurate with experience and qualifications.

Job Description

This dynamic role requires an individual with excellent leadership skills, strong communication abilities, and a passion for process improvement. The ideal candidate will have near-native proficiency in Swedish (C1 level) and manageable English skills (B1+ or better), as well as computer literacy and typing speed of 50 wpm with 90% accuracy.

The successful Team Leader will be responsible for motivating and developing team members, driving process performance to meet or exceed service level agreements, and managing daily volumes within the team. They will also be expected to create and maintain operations-related reports, discover training needs, and collaborate with various support groups to improve agent profiling and performance.

Required Skills and Qualifications
  • Near native Swedish language skills (C1 level)
  • Manageable English language skills (B1+ or better)
  • Computer literate with a minimum typing skill of 50 wpm with 90% accuracy
  • Excellent people management skills
  • Good experience in MS Office Word, Excel, and PowerPoint
  • Strong presentation skills
  • Excellent communication and customer service skills
  • Strong analytical and problem-solving capabilities
Benefits
  • A dynamic and diverse work environment
  • Opportunities for personal and professional development
  • Flexible shifts within operating hours (07:30 AM - 12:30 AM, Monday to Sunday)
Others

This role offers a chance to grow professionally in a fast-paced environment, with opportunities to develop new skills and take on additional responsibilities. If you are a motivated and results-driven leader looking for a new challenge, please consider applying for this exciting opportunity.


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