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Senior Operations Leader for Riga
1 month ago
Grow-Talent is seeking a highly skilled Senior Operations Leader to join their team in Riga, Latvia. This role is ideal for an experienced professional who can oversee daily operations, drive efficiency, and maintain high standards of service.
Key Responsibilities:- Manage and lead a team to ensure operational excellence and quality standards are met.
- Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
- Collaborate with cross-functional teams to drive process improvements and meet client expectations.
This is a full-time position that requires strong leadership, analytical skills, and experience in operations management. The ideal candidate will have at least 12 years of relevant experience in Business Process Services (BPS) customer processes.
Requirements:- Proven experience in BPS customer processes.
- Multi-Geo experience preferred.
- Strong team management and excellent communication skills.
- Fluency in Dutch, Norwegian, Swedish, Finish or German, along with good English is essential.
The salary for this position is estimated to be around $80,000 - $110,000 per year, depending on the candidate's qualifications and experience. This is a competitive offer in the industry.
About the Role:This is a unique opportunity to work in a dynamic and diverse environment with a leading multinational technology BPO business. The successful candidate will have opportunities for personal and professional development and will be part of a collaborative and innovative team.
