Senior Operations Director
6 days ago
Company Overview:
">The Grow-Talent company is a leading multinational technology BPO business that operates in various locations around the world. Our organization values innovation, excellence, and teamwork.
Job Summary:
">We are seeking an experienced Senior Operations Director to join our team in Riga, Latvia. As a key member of our leadership team, you will be responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service.
">Main Responsibilities:
">- Manage a team within Voice/Non-Voice processes, ensuring operational excellence and adherence to quality standards.
- Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
- Foster a collaborative work environment and ensure effective communication within the team.
- Prepare and present reports for weekly/monthly reviews with internal and external stakeholders.
Requirements:
">- A minimum of 12 years of relevant experience in BPS customer processes.
- Multi-Geo experience preferred.
- Strong team management, excellent communication, and stakeholder management skills.
- Fluency in Dutch, Norwegian, Swedish, Finish, or German, along with good English.
- Understanding of cryptocurrency is a plus.
- Ability to work in rotational 24/7 shifts and offs.
- Prior BFSI customer service experience is desired.
Compensation:
">The estimated salary for this position is €
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