Team Leader

2 weeks ago


Stockholm, Stockholm, Sweden Grow-Talent Full time

Job Summary

We are seeking an experienced Team Leader to manage and support a team in Riga, Latvia. The ideal candidate will have near-native Swedish language skills and excellent people management skills.

Key Responsibilities

  • Motivate and develop team members in a dynamic environment
  • Drive process performance to achieve SLA deliverables
  • Meet shrinkage, productivity, and attrition targets
  • Manage dips in performance with reinforcement plans
  • Performance Management: Week-on-week improvement of bottom quartile performers
  • Effective communication with internal and external contacts
  • Manage daily volumes and coordinate activities to meet customer KPIs

Requirements

  • Near-native Swedish language skills and manageable English skills
  • Computer literate with typing skills and accuracy
  • Excellent people management and communication skills
  • Experience in MS Office and presentation skills
  • Strong analytical and problem-solving capabilities

What We Offer

  • A dynamic and diverse job in a modern environment
  • Opportunities for personal and professional development
  • Shifts within operating hours with 40 hours a week

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