Team Leader
1 month ago
Job Summary
We are seeking an experienced Team Leader to manage and support a team in Riga, Latvia. The ideal candidate will have near-native Swedish language skills and excellent people management skills.
Key Responsibilities
- Motivate and develop team members in a dynamic environment
- Drive process performance to achieve SLA deliverables
- Meet shrinkage, productivity, and attrition targets
- Manage dips in performance with reinforcement plans
- Performance Management: Week-on-week improvement of bottom quartile performers
- Effective communication with internal and external contacts
- Manage daily volumes and coordinate activities to meet customer KPIs
Requirements
- Near-native Swedish language skills and manageable English skills
- Computer literate with typing skills and accuracy
- Excellent people management and communication skills
- Experience in MS Office and presentation skills
- Strong analytical and problem-solving capabilities
What We Offer
- A dynamic and diverse job in a modern environment
- Opportunities for personal and professional development
- Shifts within operating hours with 40 hours a week
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