Senior Service Operations Lead
2 weeks ago
Job Title: Senior Service Operations Lead
About Us:
At Infotree Global Solutions, we strive to deliver exceptional services that meet the evolving needs of our customers. Our teams work diligently to ensure seamless service delivery and act promptly when issues arise.
Key Responsibilities:
- Oversee the change approval process to maintain efficient service operation
- Conduct regular incident backlog reviews to address emerging issues
- Collaborate with product teams and vendors to drive service improvement initiatives
Requirements:
To succeed in this role, you will need:
- ITIL certification demonstrating expertise in service management principles
- Extensive experience in providing services based on ITIL frameworks
- Strong interpersonal, communication, and problem-solving skills to handle complex situations
Preferred Qualifications:
We are looking for candidates with:
- A minimum of 5 years of experience working with ITIL principles
- Demonstrated success in managing critical business services within large retail or enterprise organizations
- Direct experience managing major incidents and problems
Compensation:
The estimated salary for this position is $120,000 - $180,000 per year, depending on your qualifications and experience.
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