Field Service Professional

2 weeks ago


Stockholm, Stockholm, Sweden Park Place Technologies Full time

Job Overview:

The Field Service Engineer role at Park Place Technologies is a critical part of our customer support team. As a Field Service Engineer, you will be responsible for providing onsite technical support to our customers within a designated geographic territory.

Responsibilities:

  • Provide onsite technical customer support to ensure timely, professional, and effective response to customer service needs.
  • Ensure accurate and efficient diagnosis and repair of hardware, storage area networks, and system configurations.
  • Collaborate with customers to identify and resolve technical issues, ensuring a high level of customer satisfaction.
  • Participate in regular team meetings to discuss customer feedback, product knowledge, and best practices.
  • Maintain accurate records of customer interactions, including audit forms, email replies, timesheets, and expense reports.

Requirements:

  • Minimum seven (7) years specific experience working with OEM data center hardware.
  • Successful prior field experience, with a proven track record of delivering exceptional customer support.
  • Solid technical aptitude, with a strong understanding of different OEM equipment and the ability to grasp new products and concepts.
  • CompTIA A+ and Server+ certifications are required.
  • Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.


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