Field Service Professional
2 weeks ago
Job Overview:
The Field Service Engineer role at Park Place Technologies is a critical part of our customer support team. As a Field Service Engineer, you will be responsible for providing onsite technical support to our customers within a designated geographic territory.
Responsibilities:
- Provide onsite technical customer support to ensure timely, professional, and effective response to customer service needs.
- Ensure accurate and efficient diagnosis and repair of hardware, storage area networks, and system configurations.
- Collaborate with customers to identify and resolve technical issues, ensuring a high level of customer satisfaction.
- Participate in regular team meetings to discuss customer feedback, product knowledge, and best practices.
- Maintain accurate records of customer interactions, including audit forms, email replies, timesheets, and expense reports.
Requirements:
- Minimum seven (7) years specific experience working with OEM data center hardware.
- Successful prior field experience, with a proven track record of delivering exceptional customer support.
- Solid technical aptitude, with a strong understanding of different OEM equipment and the ability to grasp new products and concepts.
- CompTIA A+ and Server+ certifications are required.
- Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.
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