Field Service Engineer

2 months ago


Stockholm, Stockholm, Sweden Park Place Technologies Full time

About the Role:

The Field Service Engineer is a critical member of our team, responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory. This role requires a strong technical aptitude, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Provides onsite technical customer support, ensuring timely and effective response to customer service needs.
  • Ensures professional and courteous communication with customers and our customer support center during the repair process.
  • Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques, and operating system analysis to ensure timely and effective repair.
  • Diagnoses, troubleshoots, and repairs hardware, storage area network, and systems configuration and compatibility problems.
  • Utilizes multiple tools for remote system connection to perform remote diagnosis, repair, or configuration changes.
  • Follows customer-specific repair procedures and maintains accurate inventory count.
  • Completes and returns audit forms, email replies, timesheets, and expense reports in a timely manner.

Requirements:

  • Minimum seven (7) years of specific experience working with OEM data center hardware.
  • Successful prior field experience.
  • Solid technical aptitude and understanding of different OEM equipment.
  • Ability to work long and/or unusual hours while maintaining effectiveness.
  • CompTIA A+ and Server + required.
  • Valid driver's license and an appropriate driving record based on the position travel requirements.

Preferred Qualifications:

  • Certification and other OEM computer hardware certifications from major vendors.
  • Bachelor's degree in a related field or equivalent experience.

Travel Requirements:

Must be able to travel to client sites up to 75% of the time within a predetermined territory radius.



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