Customer Success Expert, Ad Sales Strategy

1 day ago


Stockholm, Stockholm, Sweden Spotify Full time
About this Role

We are seeking a highly organized and focused multi-tasker who can work independently within a team-focused organization. As a Customer Success Manager, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up. You will provide proactive consultative client service with a focus on both protecting and growing revenue.

This role involves building deep client relationships to deliver outstanding customer service to Spotify's advertiser and agency partners. You will act as the client's primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.

  • Develop media plans that meet client objectives and deliver desired outcomes.
  • Promote Spotify's ad products to clients and help them understand how our solutions can drive business results.
  • Work closely with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
  • Monitor campaign pacing, delivery, and performance reporting to optimize/revise media plans.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.


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