Service Desk Manager

At TN Sweden, we are seeking a highly skilled Global Service Desk Manager to lead our IT support team. As the head of this department, you will be responsible for managing all service desks within the organization, ensuring high standardization and automation across delivery hubs.The role reports directly to the VP Global SOC and works closely with...

Company OverviewOrange Cyberdefense is a leading provider of cyber security services and solutions. With 25 years of experience, we have established ourselves as experts in the field of global information security.We are committed to building a safer digital society, protecting individual and corporate freedom across geographies. Our focus is on empowering...

Job DescriptionThe Head of Global Service Desk will be responsible for managing all service desks (L0/L1) within Orange Cyberdefense, ensuring a high degree of standardization and automation across different delivery hubs. This role will report to the VP Global SOC and work closely with Heads of SOC to ensure the delivery of Global SOC.Key...

Senior Operations Manager - Customer Service DeskThis senior operations manager role is responsible for overseeing a team of 16 members across Norway, Sweden, and Denmark, focusing on delivering exceptional customer service. The ideal candidate will have a strong track record of setting and executing strategy, driving process improvements, and fostering a...

Key Responsibilities: As the Head of Global Service Desk, you will be responsible for:* Managing all service desks L0/L1 within Orange Cyberdefense, ensuring a high degree of standardization and automation across different delivery hubs.* Collaborating with colleagues' Heads of SOC to ensure the delivery of Global SOC.* Driving a continuous improvement...

Pioneering Solutions for a Sustainable FutureWe're on a mission to rewrite the financial system and drive global climate action at Doconomy. As an IT Service Desk Associate, you'll contribute to this impactful journey by providing top-notch technical support to our colleagues across the globe.Your Key Responsibilities:Deliver timely and professional...

The RoleWe are seeking a skilled IT Service Desk Specialist to join our team at Doconomy DO in Stockholm. This full-time position involves delivering exceptional technical support to our employees through various channels.Main DutiesProvide top-notch technical assistance to colleagues via phone, email, and ticketing system.Troubleshoot and resolve hardware,...

Funktion och rollSr Service Desk Lead ska hantera dagliga IT-ärenden via HaloITSM och leda IT-infrastrukturprojekt som kontorsrenoveringar och uppgraderingar av mötesrum.Du kommer även att stödja regionala expansioner i Norge, Danmark och andra länder.Krav och kompetenserHantera inköp, budgetar och leverantörsrelationer.Ansvara för IT-hårdvara och...

Dedicated Support for a Global CommunityAt Doconomy, we're committed to driving global climate action through innovative financial solutions. As a Help Desk Technician, you'll play a vital role in supporting our colleagues worldwide, helping them navigate technical challenges and stay productive.About Your Responsibilities:Provide timely and professional...

At Orange Cyberdefense, we are building a safer digital society, protecting individual and corporate freedom across geographies. As the Head of Global Service Desk, you will play a pivotal role in achieving this vision.About UsWe are one of the world's leading cyber security services and solutions providers, with 25 years of experience in the field of global...

We're looking for a Help Desk Analyst to join our team. In this role, you'll be responsible for providing first-line technical support via phone and email, using troubleshooting skills and resources to resolve customer issues, and reporting defects and following up as needed.ResponsibilitiesProvide technical support to customers via phone and email.Use...

About the Role: We are seeking a talented professional to join our team as the Head of Global Service Desk. As a key member of our Global SOC, you will be responsible for managing all service desks L0/L1 within Orange Cyberdefense, ensuring a high degree of standardization and automation across different delivery hubs. Reporting to the VP Global SOC, this...

Nordics Customer Service Team LeadYou will oversee a team of 16 members across Norway, Sweden, and Denmark, ensuring the Customer Service Desk delivers great service. Your role involves setting and executing strategy, driving process improvements, and fostering a happy and high performing team.Key ResponsibilitiesCoaching and supporting team members involves...

Company OverviewOrange Cyberdefense is a world-leading cybersecurity services and solutions provider, boasting 25 years of experience in global information security. We serve leading organizations in over 160 countries, empowering them to build a safer digital society and protect individual and corporate freedom.Our focus lies in designing, implementing, and...

Customer Service Manager for the Nordics RegionThis role is responsible for leading a team of 16 members across Norway, Sweden, and Denmark, focused on delivering exceptional customer service. The ideal candidate will have a strong track record of setting and executing strategy, driving process improvements, and fostering a high-performing team...

Technical ExcellenceThis role requires delivering exceptional technical support to our global workforce with a strong emphasis on ticket resolution and escalation.Resolution and processing of incident and request tickets.Escalating and routing issues to service teams.Communication regarding ticket status.First point of contact responding to in-channel...

Job RequirementsFor this role, we are looking for a highly motivated and organized professional with strong leadership and communication skills. You should be able to:Develop and implement strategic plans to improve service desk performance.Lead and manage a team of service desk team leaders and managers.Collaborate with other departments to align service...

Our TN Sweden team in Stockholm is seeking an experienced Office Administrator to support our operations. In this role, you will be responsible for coordinating office facilities, administrative services, and ensuring seamless day-to-day functioning of our office.Responsibilities:Facilities Management:Manage daily office maintenance tasks, supervise office...

Promoting Excellence in Support ServicesWe're dedicated to shaping the future of finance at Doconomy. As a Support Services Analyst, you'll contribute to this mission by providing expert technical support to our colleagues worldwide, helping them achieve their goals and thrive in a fast-paced environment.Your Key Contributions:Deliver exceptional technical...

Mogotel Hotel Group, a leading international hotel operator, seeks an experienced Front Office Manager to lead our team in the vibrant district of Kista, Stockholm, Sweden.Job DescriptionAs a Front Office Manager, you will be responsible for managing and supervising front office staff, providing exceptional service to hotel guests, and acting as the primary...