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Customer Service Manager for the Nordics Region
2 days ago
Customer Service Manager for the Nordics Region
This role is responsible for leading a team of 16 members across Norway, Sweden, and Denmark, focused on delivering exceptional customer service. The ideal candidate will have a strong track record of setting and executing strategy, driving process improvements, and fostering a high-performing team culture.
Responsibilities- The Customer Service Manager will be responsible for coaching and developing team members, including travel to other locations and facilitating improvements within the Customer Service Desk.
- They will work closely with the Operations Management team to develop and implement process improvements.
- The manager will also be responsible for driving change within the Operations leadership team and leveraging CSD needs with internal stakeholders.
- Collaboration with colleagues in the management team will be key to ensuring the vision is effectively executed.
- A minimum of 3 years of experience in a leadership position is required.
- Proven experience in a customer-facing role is essential.
- Ability to manage off-site teams effectively is critical.
- Strong results-oriented leadership skills are necessary for success.
- Fluency in Swedish, Norwegian, or Danish, as well as English, is required.
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