Customer Service Manager for the Nordics Region

2 days ago


Stockholm, Stockholm, Sweden DLL - Financial Solutions Partner - Part of Rabobank Full time

Customer Service Manager for the Nordics Region

This role is responsible for leading a team of 16 members across Norway, Sweden, and Denmark, focused on delivering exceptional customer service. The ideal candidate will have a strong track record of setting and executing strategy, driving process improvements, and fostering a high-performing team culture.

Responsibilities
  • The Customer Service Manager will be responsible for coaching and developing team members, including travel to other locations and facilitating improvements within the Customer Service Desk.
  • They will work closely with the Operations Management team to develop and implement process improvements.
  • The manager will also be responsible for driving change within the Operations leadership team and leveraging CSD needs with internal stakeholders.
  • Collaboration with colleagues in the management team will be key to ensuring the vision is effectively executed.
Requirements
  • A minimum of 3 years of experience in a leadership position is required.
  • Proven experience in a customer-facing role is essential.
  • Ability to manage off-site teams effectively is critical.
  • Strong results-oriented leadership skills are necessary for success.
  • Fluency in Swedish, Norwegian, or Danish, as well as English, is required.


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