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Nordics Customer Service Team Lead
1 day ago
Nordics Customer Service Team Lead
You will oversee a team of 16 members across Norway, Sweden, and Denmark, ensuring the Customer Service Desk delivers great service. Your role involves setting and executing strategy, driving process improvements, and fostering a happy and high performing team.
Key Responsibilities- Coaching and supporting team members involves traveling to other locations, conducting touchpoints, and facilitating improvements within the Customer Service Desk.
- Developing the Customer Service Desk (CSD) in the Nordics with a focus on process improvement requires collaboration with the Operations Management team.
- Driving change within the Operations leadership team is crucial for success.
- Leveraging CSD needs with internal stakeholders is vital for effective execution.
- You will collaborate with colleagues in the management team to ensure the vision is effectively executed.
- A minimum of 3 years of experience in a leadership position is required.
- Proven experience in a customer-facing role is essential.
- Ability to manage off-site teams effectively is critical.
- Strong results-oriented leadership skills are necessary for success.
- Fluency in Swedish, Norwegian, or Danish, as well as English, is required.
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