Customer Service Director

5 days ago


Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time
Job Title: Customer Service Director

We are seeking a highly skilled and motivated Team Leader to join our team at Transcom AB Stockholm, a global leader in customer service and customer satisfaction.

About the Role:
  • Develop strategies to improve efficiency, customer satisfaction, and routines within the organization.
  • Manage team performance, ensuring team members have necessary coaching from Lead Customer Service Representatives.
  • Measure and enhance team satisfaction and drive key performance indicators for financial efficiency.
Key Responsibilities:
  • Foster a culture of innovation and teamwork, driving positive changes in society.
  • Cultivate leadership experience within the Customer Service industry, with a focus on developing high-performing teams.
  • Promote the use of cutting-edge technology, including Google packages and CRM systems, to streamline processes and enhance customer interactions.
Requirements:
  • Fluent in English, with strong written and verbal communication skills.
  • Leadership experience within the Customer Service industry (minimum 6 months).
  • High-level knowledge of Google packages and other CRM systems.
  • Able to inspire and develop team members, fostering a culture of inclusivity and diversity.
  • Eager to learn new things and adapt quickly to change.


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