
Customer Service Director
5 days ago
We are seeking a highly motivated and experienced Front Office Manager to join our team at Sheraton Stockholm Hotel.
The ideal candidate will have a proven track record of delivering exceptional customer experiences and leading high-performing teams.
Key Responsibilities:- Lead the front office team and manage daily operations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure smooth operations.
- Oversee check-in/check-out procedures and ensure adherence to company policies.
- Monitor performance metrics and implement improvements as needed.
- Minimum of 4 years of experience in the hotel industry.
- At least 3 years of team management experience in a leadership role in guest service or equivalent.
- Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
- Able to motivate and inspire the team.
- Proactive and independent work approach.
- Values active involvement in daily operations and considers leading the team essential.
- Excellent problem-solving skills with a focus on guest needs and expectations.
- Strong communication and interpersonal skills.
- Able to handle high-pressure situations with professionalism.
- Thrives doing operational work and engaging with guests.
- A permanent full-time position following the 6-month probation period.
- Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's hotel scene.
- Great opportunities for career growth.
- A dynamic and inclusive work environment.
- Employee discounted rates at over 8,000 hotels worldwide.
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