Service Operation Director

1 week ago


Stockholm, Stockholm, Sweden Infinity Human Resources Sweden AB Full time

At Infinity Human Resources Sweden AB, we are seeking a highly skilled Service Operation Director to join our team.

About the Company

We have been a leader in innovative solutions for over 30 years, working closely with respected companies in the pharmaceutical industry.

The successful candidate will be responsible for taking our service operations to the next level, ensuring seamless communication and collaboration within the company.

Your Responsibilities:

  • Monitor and prioritize incoming support cases to ensure timely resolution
  • Drive regular meetings with the support team to discuss ongoing projects and initiatives
  • Continuously monitor systems in customers' environments to identify potential issues
  • Develop new and existing processes to drive continuous improvement
  • Evaluate and implement training programs for support teams
  • Establish and track relevant Key Performance Indicators (KPIs)

About You

To succeed in this role, you will be a self-motivated individual who thrives in fast-paced environments. Your experience in customer service, change management, and technology is essential.

You should possess strong analytical skills, be comfortable communicating in English, and have experience working in a B2B setting. Bonus points if you have worked with Zendesk or similar systems.

We offer a dynamic work environment at an innovation-driven company with global customers. Our team consists of dedicated professionals, and while this role is primarily based at our headquarters, flexibility in remote work is available.



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