Senior Director of Digital Operations

4 days ago


Stockholm, Stockholm, Sweden Safemind AB Full time
Job Description

We are seeking an experienced leader to join our team as Senior Director of Digital Operations. In this role, you will be responsible for leading a team that ensures seamless service delivery across our digital platforms. Your mission is to build and optimize systems that proactively minimize incidents, optimize streaming delivery, and prepare the team for any challenges.

Key Responsibilities
  • Lead, motivate, and mentor your team, fostering quality and continuous improvement.
  • Review current processes and solutions, identifying areas for change to optimize performance, scalability, and incident response.
  • Act as a bridge between engineering teams and technical operations, ensuring effective communication, knowledge sharing, and alignment on priorities.
  • Oversee SLA fulfillment, ensuring a seamless viewing experience for all customers.
  • Foster a proactive approach to incident management, preventing issues before they occur.


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