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Customer Relationship Director
7 days ago
We are seeking a highly experienced Customer Relationship Director to lead our client relationship and service management functions, ensuring seamless service delivery, strategic account planning, and high customer satisfaction.
This role will involve managing client relationships, optimizing service performance, driving revenue growth, and promoting digital transformation solutions.
- Key Responsibilities:
- Develop and execute strategic account plans in collaboration with Sales and Solutions teams.
- Foster strong client relationships by ensuring consistent communication, proactive problem resolution, and service excellence.
Requirements:
- Proven experience in customer success, service management, or account management, preferably in a digital transformation, SaaS, or service-based environment.
- Strong ability to build and maintain client relationships at all levels.
What We Offer:
- Opportunity to work collaboratively across sales, finance, and service delivery teams.
- Exceptional communication and stakeholder management abilities.
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