
Director of Customer Support Services
7 days ago
We are currently seeking a seasoned professional to take on the role of Director of Customer Support Services.
About the JobIn this critical position, you will oversee the end-to-end customer support lifecycle, encompassing both technical and non-technical aspects.
Responsibilities include developing and implementing effective customer engagement strategies, managing cross-functional teams, and establishing meaningful KPIs to gauge customer satisfaction.
Your Primary Responsibilities:
- Develop and execute customer-centric strategies to enhance loyalty and retention
- Liaise with cross-functional teams to deliver seamless customer experiences
- Establish clear goals, objectives, and metrics to assess customer satisfaction
- Coach and mentor junior staff members to excel in their roles
About Our Vision
At Infinity Human Resources Sweden AB, we aim to set the standard for customer support excellence. Join us in shaping the future of customer-centric services and help us create lasting relationships with our clients and partners.
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