
Customer Success
4 days ago
At Sting Capital, we're revolutionizing the way companies manage their relationships with customers across Europe and the United States. As our Customer Success & Relationship Manager, you'll be responsible for building and maintaining strong relationships with our clients, ensuring they receive exceptional service and support.
Key Responsibilities:- Customer Relationship Management:
- Act as the primary point of contact for customers, ensuring a seamless transition from sales to delivery and ongoing support.
- Build and maintain strong relationships with customers, ensuring they are satisfied with our solutions and services.
- Proactively manage customer accounts, identifying opportunities for upselling and ensuring renewal and retention rates remain high.
- Project Management & Delivery:
- Oversee the delivery of our wildlife management solutions, ensuring successful implementation, onboarding, and training.
- Develop detailed project plans, coordinate with internal teams, and manage timelines to ensure on-time delivery and customer satisfaction.
- Work with customers to understand their specific needs and customize our platform to meet their objectives.
- Ongoing Customer Support & Optimization:
- Provide ongoing support and guidance to customers, ensuring they are fully utilizing our platform and gaining value from the product.
- Monitor customer usage, identify any issues or areas for improvement, and work with the product team to address these.
- Conduct regular check-ins and performance reviews with customers to ensure ongoing success and identify additional needs.
- Collaboration & Internal Coordination:
- Work closely with the sales, product, and engineering teams to ensure customer feedback is communicated and integrated into product development.
- Collaborate with the sales team to identify expansion opportunities within existing accounts.
- Ensure a smooth handoff from the sales team to the delivery and customer success process, managing expectations and project goals.
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