Customer Success Strategist

3 days ago


Stockholm, Stockholm, Sweden Proposales AB Full time

At Proposales AB, we're transforming the way hotels craft and distribute business proposals. Our ambitious journey is disrupting the status quo with a product that fundamentally transforms the daily workflow for our clients.

We seek a customer-focused professional who excels at creating 'aha' moments to join our growing Client Engagement team. You'll play a pivotal role in helping customers achieve their desired outcome with Proposales as seamlessly and efficiently as possible.

You'll have a unique opportunity to shape and define the client success strategy, receive a competitive package including salary, personal development budget, wellbeing grant, and tremendous potential to rapidly grow your professional career by learning on the fly.

Your Mission:
  1. Client Portfolio Ownership: Serve as the expert point of contact for your portfolio of strategic accounts, providing support and guidance throughout the customer lifecycle.
  2. Onboarding & Engagement: Take charge of onboarding new customers and ensuring successful adoption. You will utilize a mix of digital tools and in-person interactions to deliver exceptional service and build strong relationships.
  3. Growth & Upsell Opportunities: Drive expansion within your accounts by identifying upsell and cross-sell opportunities, ensuring clients achieve maximum value from Proposales.
  4. Collaborate with Sales & Product Teams: Work closely with the Sales Manager on your customer portfolio to ensure alignment and maximize impact. Provide feedback to the Product team to help shape the future of Proposales based on customer insights.
  5. Client Health & Metrics: Monitor customer satisfaction and health metrics, ensuring that clients are progressing towards their desired outcomes and maximizing the value of our solution.
A Bit About The Role:
  1. Help customers onboard effectively and deliver continuous engagement through regular touchpoints, ensuring the best possible experience.
  2. Co-own the strategic accounts with the Sales Manager, managing the customer journey from trial to full adoption.
  3. Provide insights and reporting on trial status, customer engagement, and strategic account progress.
  4. Participate in bi-weekly reviews with the Sales Manager to assess trial statuses and adjust the approach as needed.
  5. Identify and build internal champions within your accounts to advocate for Proposales and ensure ongoing success.
  6. Help improve and refine the Client Success playbook, using data and feedback to drive continual improvement.
About You:
  1. Client-Centric: You have a passion for client success and an ability to create those 'aha' moments that drive lasting client loyalty.
  2. Tech-Savvy: You are comfortable with technology and quickly learn new software. You understand how to leverage digital tools to create efficient, scalable processes.
  3. Collaborative & Communicative: You excel in team settings and can effectively communicate across functions, ensuring customers receive the support they need.
  4. Innovative & Organized: You are always looking for ways to improve processes and increase efficiency, ensuring you work smarter, not harder.
  5. Language Skills: You are proficient in English, Swedish, and German, both written and verbal.
  6. Experience: Previous experience in SaaS or startup environments, with a focus on client success or account management, is a plus.


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