
Business Growth Strategist
7 days ago
Why Join Us?
">AvePoint offers a unique opportunity to join a global leader in data management and governance. As a Customer Success Manager (CSM), you'll drive customer adoption and satisfaction through strategic planning and execution, while collaborating with internal and external stakeholders.
Responsibilities:
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- Develop business value assessment programs to support product onboarding, adoption, and retention goals.
- Maintain long-term relationships with key accounts, coordinating support efforts and solution delivery.
- Provide technical guidance and recommendations to customers.
- Align AvePoint's product line with customer needs.
- Determine individualized customer success plans based on NPS metrics and customer data.
- Work closely with account managers to understand sales strategies and identify areas for customer success.
- Sherpherd existing customers through contract renewal cycles and execute renewals with sales teams.
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