Global Service Desk Director

4 days ago


Stockholm, Stockholm, Sweden Orange SA Full time
Key Responsibilities: As the Head of Global Service Desk, you will be responsible for:

* Managing all service desks L0/L1 within Orange Cyberdefense, ensuring a high degree of standardization and automation across different delivery hubs.
* Collaborating with colleagues' Heads of SOC to ensure the delivery of Global SOC.
* Driving a continuous improvement mindset, leveraging automation to drive operational efficiency and excellence.

Requirements: To succeed in this role, you will need:

* A deep understanding of customer service organization and people management skills.
* International mindset and culture understanding.
* Ability to lead large transformation projects in a multi-culture and multi-geographical environment.
* Experience in driving digital transformation, automation, and AI projects to drive operational excellence and efficiency.

What We Offer: As a member of our team, you can expect:

* Never Stop Learning - We provide training, certifications, and learning opportunities to continuously enrich your skills.
* Transparency - Communication is key, so we organize regular company and team meetings to keep everyone informed.
* Do What You Love - Enjoy flexibility with offices in various locations, a variety of events, and lots of activities to make you feel at home. And we make sure you do

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