Help Desk Technician

4 days ago


Stockholm, Stockholm, Sweden Doconomy DO Full time

Dedicated Support for a Global Community

At Doconomy, we're committed to driving global climate action through innovative financial solutions. As a Help Desk Technician, you'll play a vital role in supporting our colleagues worldwide, helping them navigate technical challenges and stay productive.

About Your Responsibilities:

  • Provide timely and professional technical assistance to colleagues via phone and ticketing systems.
  • Troubleshoot and resolve hardware, software, and network-related issues efficiently.
  • Document, track, and prioritize support requests using our ticketing system.
  • Ensure seamless incident resolution, meeting service level agreements (SLAs).
  • Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
  • On- and offboarding, guaranteeing colleagues have the necessary access and equipment.
  • Maintenance and support of IT systems and infrastructure.
  • Collaborate with other teams to enhance IT processes and user experience.
  • Provide training and guidance on IT best practices, security protocols, and system usage.
  • Continuous improvement of the IT Service Desk and other IT functions.

We Offer:

  • A collaborative environment where you can grow and develop professionally.
  • Collaborative tools like Slack, Miro, Google Drive, and Meet enable seamless connection and project management.
  • Access to the latest Apple devices and equipment to support your work.
  • Comprehensive health insurance and a generous occupational pension plan.
  • A wellness allowance of 5000 SEK per year.
  • 30 days of paid vacation, plus 2 extra self-care days that can be used whenever needed.

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