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Support Services Analyst
4 days ago
Promoting Excellence in Support Services
We're dedicated to shaping the future of finance at Doconomy. As a Support Services Analyst, you'll contribute to this mission by providing expert technical support to our colleagues worldwide, helping them achieve their goals and thrive in a fast-paced environment.
Your Key Contributions:
- Deliver exceptional technical assistance to colleagues via phone and ticketing systems.
- Efficiently troubleshoot and resolve hardware, software, and network-related issues.
- Utilize our ticketing system to document, track, and prioritize support requests.
- Ensure seamless incident resolution, adhering to service level agreements (SLAs).
- Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
- On- and offboarding, ensuring colleagues have the necessary access and equipment.
- Maintenance and support of IT systems and infrastructure.
- Collaborate with other teams to enhance IT processes and user experience.
- Provide training and guidance on IT best practices, security protocols, and system usage.
- Continuous improvement of the IT Service Desk and other IT functions.
Our Benefits:
- A dynamic, international team working towards a common goal.
- Collaborative tools like Slack, Miro, Google Drive, and Meet enable seamless connection and project management.
- Access to the latest Apple devices and equipment to support your work.
- Generous benefits, including comprehensive health insurance and an occupational pension plan.
- A wellness allowance of 5000 SEK per year.
- 30 days of paid vacation, plus 2 extra self-care days that can be used whenever needed.
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