Support Services Analyst

4 days ago


Stockholm, Stockholm, Sweden Doconomy DO Full time

Promoting Excellence in Support Services

We're dedicated to shaping the future of finance at Doconomy. As a Support Services Analyst, you'll contribute to this mission by providing expert technical support to our colleagues worldwide, helping them achieve their goals and thrive in a fast-paced environment.

Your Key Contributions:

  • Deliver exceptional technical assistance to colleagues via phone and ticketing systems.
  • Efficiently troubleshoot and resolve hardware, software, and network-related issues.
  • Utilize our ticketing system to document, track, and prioritize support requests.
  • Ensure seamless incident resolution, adhering to service level agreements (SLAs).
  • Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
  • On- and offboarding, ensuring colleagues have the necessary access and equipment.
  • Maintenance and support of IT systems and infrastructure.
  • Collaborate with other teams to enhance IT processes and user experience.
  • Provide training and guidance on IT best practices, security protocols, and system usage.
  • Continuous improvement of the IT Service Desk and other IT functions.

Our Benefits:

  • A dynamic, international team working towards a common goal.
  • Collaborative tools like Slack, Miro, Google Drive, and Meet enable seamless connection and project management.
  • Access to the latest Apple devices and equipment to support your work.
  • Generous benefits, including comprehensive health insurance and an occupational pension plan.
  • A wellness allowance of 5000 SEK per year.
  • 30 days of paid vacation, plus 2 extra self-care days that can be used whenever needed.

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