SAP Support Service Manager

4 days ago


Stockholm, Stockholm, Sweden Ab Electrolux Full time
About the Role:

The SAP Service Delivery Manager at Electrolux is responsible for ensuring seamless delivery of SAP application support and maintenance services to process owners and clusters in Europe. As a primary contact point, you will work closely with SAP Key User Group Leads, Business Process Owners, IT Solutions teams, and Cluster IT Business Partners to drive coordination within the IT organization and optimize service quality.

Key responsibilities include managing SAP application support and maintenance services, escalating issues, leading operational support forums, incorporating new or enhanced application scope, managing SAP technology delivery, acting as an escalation point for third-party vendors, and representing SAP support in Europe within the global EluxOne framework.

A successful candidate must have a high service focus, strong customer experience skills, and be able to act with urgency, prioritize tasks according to business impact, and take ownership of required actions.



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