Senior SAP Service Delivery Manager

5 days ago


Stockholm, Stockholm, Sweden JSS ASSOCIATES Full time

Overview

JSS ASSOCIATES seeks a highly skilled Senior SAP Service Delivery Manager to lead the delivery of SAP application services to end-users. This role involves managing and optimizing service delivery and support processes to meet high-performance standards.

The ideal candidate will build strong relationships with stakeholders, understand customer issues, and deliver end-to-end customer-driven solutions.

Main Responsibilities
  1. Monitor and manage SAP application support and related functions to ensure optimal service delivery.
  2. Maintain high performance levels for service-related processes, identifying and implementing improvements.
  3. Take ownership of critical incidents, ensuring timely coordination and communication among resolution teams.
Key Skills
  • Strong knowledge of ITIL frameworks and best practices for incident, problem, change, and service level management.
  • Able to build strong relationships with clients, stakeholders, and end-users.
  • Proven ability to lead and motivate teams, delegate tasks, and foster a collaborative environment.


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