
Senior IT Manager
7 days ago
We are seeking a highly experienced professional to fill the role of Senior IT Manager - Service Delivery.
About the PositionIn this challenging role, you will oversee the entire spectrum of IT service delivery, including incident management, problem management, and change management.
Key responsibilities include: developing and implementing service level agreements (SLAs), leading cross-functional teams to meet business objectives, and collaborating with stakeholders to understand their needs.
Your Key Accountabilities:
- Design and implement SLAs to meet customer expectations
- Develop comprehensive plans to address business requirements and strategic objectives
- Establish metrics to evaluate IT service delivery performance
- Mentor and coach junior team members
About Our Culture
We value innovation, teamwork, and client satisfaction above all else. As part of our diverse and inclusive team, you will have the opportunity to contribute to cutting-edge projects and collaborate with talented individuals from around the world.
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