SAP Support Delivery Lead

2 days ago


Stockholm, Stockholm, Sweden Ab Electrolux Full time

About Ab Electrolux

At Ab Electrolux, a leading global household and professional appliances company, we are committed to developing innovative solutions that enhance people's lives. Our vision is to shape the future of sustainable living, and we strive to make a positive impact on the world around us.

The Role: SAP Service Delivery Manager

The SAP Service Delivery Manager will be responsible for overseeing the delivery of SAP application support and maintenance services to process owners and clusters within Europe. This includes managing escalations from key business and IT stakeholders, operational support forums, and integrating new or enhanced application scope into the existing support portfolio.

Key Responsibilities:

  • Manage the overall delivery of SAP application support and maintenance services.
  • Coordinate escalations from key business and IT stakeholders.
  • Foster collaboration with Europe Key User groups and Application teams through operational support forums.
  • Evaluate and integrate new or enhanced application scope into the existing support portfolio.

Requirements:

  • A university degree in IT and at least 5 years of experience in leading roles within SAP service or project/program delivery.
  • Demonstrated functional and technical knowledge of SAP ECC, APO, IBP, C4C Sales, and C4C Service Cloud solutions.
  • Strong ability to communicate effectively with stakeholders at all levels in the organization.

What We Offer:

  • A flexible work environment that balances work hours and personal life.
  • A comprehensive benefits package including discounts on our award-winning products and services.
  • A family-friendly culture that values work-life balance.
  • Opportunities for professional growth and development through extensive learning programs and flexible career paths.


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