Help Desk Analyst

4 days ago


Stockholm, Stockholm, Sweden Quinyx Full time

We're looking for a Help Desk Analyst to join our team. In this role, you'll be responsible for providing first-line technical support via phone and email, using troubleshooting skills and resources to resolve customer issues, and reporting defects and following up as needed.

Responsibilities
  1. Provide technical support to customers via phone and email.
  2. Use troubleshooting skills and resources to resolve customer issues.
  3. Report defects and follow up as needed.
  4. Evaluate cases and escalate when necessary.
  5. Develop strong relationships with internal departments.
Requirements
  • A service-oriented mindset with a customer-focused approach.
  • Excellent analytical and interpersonal skills.
  • Self-motivation, multitasking, prioritization, and strong time management skills.
  • A willingness to share knowledge and experience with the team.
  • Strong written and verbal communication skills.


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