![Avepoint](https://media.trabajo.org/img/noimg.jpg)
Customer Retention Specialist
20 hours ago
Job Description:
Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sweden. The successful candidate will be responsible for generating a repeatable strategy of technology adoption for AvePoint customers.
- Developing business value assessment programs by creating customer success metrics to support product onboarding, product adoption as well as customer retention and satisfaction goals.
- Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers.
- Maintaining customer technical account portfolios to provide technical guidance and recommendations.
- Aligning AvePoint's product lines to provide comprehensive solutions that satisfy the customer's business needs.
- Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data.
Benefits include:
- Competitive market-based compensation.
- Work-life balance through a hybrid working model.
- Career progression and internal mobility opportunities.
- EUR1,000.00/Year towards our Tuition Reimbursement Program.
- Employee Referral Program.
- Corporate Donation Matching Program.
- Company-sponsored events / regular team-building events.
- 30 PTO/Year, plus all public holidays and access to AvePoint holidays.
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