Customer Retention Specialist

20 hours ago


Stockholm, Stockholm, Sweden Avepoint Full time

Job Description:

Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to join our team in Sweden. The successful candidate will be responsible for generating a repeatable strategy of technology adoption for AvePoint customers.

  • Developing business value assessment programs by creating customer success metrics to support product onboarding, product adoption as well as customer retention and satisfaction goals.
  • Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers.
  • Maintaining customer technical account portfolios to provide technical guidance and recommendations.
  • Aligning AvePoint's product lines to provide comprehensive solutions that satisfy the customer's business needs.
  • Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data.

Benefits include:

  • Competitive market-based compensation.
  • Work-life balance through a hybrid working model.
  • Career progression and internal mobility opportunities.
  • EUR1,000.00/Year towards our Tuition Reimbursement Program.
  • Employee Referral Program.
  • Corporate Donation Matching Program.
  • Company-sponsored events / regular team-building events.
  • 30 PTO/Year, plus all public holidays and access to AvePoint holidays.


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