Customer Account Team Lead Netherlands
6 hours ago
We are a cutting-edge tech-enabled bank dedicated to revolutionizing financing for small businesses across northern Europe. Our mission is to simplify access to financing and enable growth for entrepreneurs.
About the Role
The Customer Account Team Lead is responsible for ensuring our customers receive fast, personalized, and solution-oriented service. The primary objective is to increase conversion and maintain high retention rates.
Key Responsibilities:
- Active customer handling via phone, chat, and mail
- Team coaching and support for exceptional customer service
- Bonus target tracking for conversion and retention
- New colleague recruitment, onboarding, and training
- Quality check reporting and SLA adherence
- Collaboration with Credit, Tech, and Legal teams for continuous customer journey enhancement
Requirements
- Minimum 2 years' customer service experience
- Dutch and English language fluency (written and spoken)
- Prior leadership experience is an advantage
- Fintech or fast-growing organization experience is beneficial
Skills and Competencies
- Innovative mindset - proactive issue resolution and creative thinking
- Positive attitude - creating a can-do atmosphere among team members
- Resilience - comfortable with change and guiding the team through transitions
- Result-oriented - strong drive to meet and exceed organizational targets
-
Underwriting Team Lead Netherlands Position
18 hours ago
Stockholm, Stockholm, Sweden Qred AB Full timeWe are seeking a highly skilled Underwriting Team Lead Netherlands Position to manage country-specific underwriting administration and day-to-day application flow. This role combines operational responsibilities with management functions.The successful candidate will be responsible for laying out a risk strategy for the market as agreed and coordinated with...
-
Netherlands Testing Assistant Position
5 hours ago
Stockholm, Stockholm, Sweden Finshark Full timeSeamless Integration: Finshark is seeking a skilled individual to assist in testing its payment and financial data solutions for businesses operating in the Netherlands. This role requires excellent communication skills and the ability to follow instructions provided during the testing session.The successful candidate will participate in guided walkthroughs...
-
Area Lead
5 hours ago
Stockholm, Stockholm, Sweden Salesforce, Inc. Full timeStrategic Customer Success RoleThis role is responsible for working closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for designated customers/accounts.The area lead will play a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring customers receive the...
-
Enterprise Account Lead
18 hours ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeTransforming Client Relationships\Mentimeter AB is an innovative engagement tool that empowers conversations, transforms presentations, and boosts productivity. As a pioneer in the field, we strive to create meaningful connections with our clients, fostering long-term partnerships that drive success.\As Director of Strategic Accounts, you will be...
-
Customer Success Director
6 hours ago
Stockholm, Stockholm, Sweden Salesforce, Inc. Full timeCustomer Success Area LeadThe role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring customers receive the support they need to succeed with Salesforce.This involves collaborating with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for designated...
-
Senior Customer Success Professional
5 hours ago
Stockholm, Stockholm, Sweden Salesforce, Inc. Full timeCustomer Success Leadership PositionAs a strategic leader, this role will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for designated customers/accounts.The area lead will play a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring customers...
-
Director of Account Retention
6 hours ago
Stockholm, Stockholm, Sweden Salesforce, Inc. Full timeDirector of Account RetentionThis role is responsible for developing and executing strategies to retain customers and drive solutions for designated customers/accounts.The area lead will work closely with key sales leaders, CS investment teams, and other collaborators to enhance internal relationships; ensuring customers receive the support they need to...
-
Senior Data
18 hours ago
Stockholm, Stockholm, Sweden Databricks Full timeJob Description:As a key member of the Databricks leadership team, you will be responsible for leading a team of pre-sales Solutions Architects in the Nordics region. Your primary objective will be to drive sales growth and expansion through strategic account management, complex sales cycles, and relationship-building with key...
-
Netherlands Customer Service Manager
6 hours ago
Stockholm, Stockholm, Sweden Qred AB Full timeWe're seeking a Dutch Financial Services Leader to join our team at Qred AB. As a leader in this role, you will be responsible for ensuring our customers receive exceptional service.About the RoleThis position combines operational responsibilities with management functions. You will ensure the smooth execution of daily activities, both through your own...
-
Sales Team Lead
18 hours ago
Stockholm, Stockholm, Sweden BYD Europe Full timeEuropean Business Leader">We are seeking an experienced Business Leader to drive our European business forward. If you have what it takes to lead the transition to zero emissions transportation and decarbonization of the economy, we want to hear from you!">Responsibilities">">Lead the development and execution of strategic plans to drive business growth and...
-
Head of Key Accounts
18 hours ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeCustomer-Centric Excellence\Mentimeter AB is committed to delivering exceptional client experiences and driving customer success through innovative solutions and strategic partnerships. As a pioneering engagement tool, we strive to empower our clients to succeed through cutting-edge technology and personalized support.\As Director of Strategic Accounts, you...
-
Account Manager, Customer Growth Specialist
18 hours ago
Stockholm, Stockholm, Sweden Funnel Full timeTransformative OpportunityAs a seasoned sales professional, you will play a pivotal role in driving revenue growth and ensuring customer success for our EMEA region. Collaborating closely with cross-functional teams, you will cultivate deep relationships with senior stakeholders, leveraging your expertise to maximize client value.Key Responsibilities:Develop...
-
Customer Experience Lead
3 days ago
Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full timeJoin Our TeamThe Sheraton Stockholm Hotel is part of Marriott International, one of the world's largest and most respected hospitality companies. We offer a dynamic and inclusive work environment that values diversity and inclusion. Our employees enjoy a range of benefits, including employee discounted rates at over 8,000 hotels worldwide.We are currently...
-
Engineering Team Lead
5 hours ago
Stockholm, Stockholm, Sweden Brite AB Full timeAbout BriteBrite AB is a leading open banking-powered account-to-account (A2A) payment provider of instant payments, payouts, and other financial services in Europe. Our commitment to creating fast, secure, and transparent payment solutions reduces risk for businesses and provides consumers with the best possible payment experience.At the heart of our...
-
Accounts Receivable Coordinator Expert
6 hours ago
Stockholm, Stockholm, Sweden Quinyx Full timeJob DescriptionWe are seeking a skilled Accounts Receivable Coordinator to join our Finance department and contribute to our continuous growth. As a member of the revenue team, you will be responsible for billing customers, managing reminders, and collecting cash.You will work closely with our Revenue Controllers, who are essential to the wider Finance...
-
Software Quality Assurance Professional Wanted
5 hours ago
Stockholm, Stockholm, Sweden Finshark Full timeCompany Overview: Finshark is a leading provider of innovative payment solutions, licensed by the Swedish Financial Conduct Authority. We are seeking a skilled individual to assist in testing our payment and financial data solutions for businesses operating in the Netherlands.Salary: Estimated at 20-25 € per hour, this role offers a competitive...
-
Sales Team Lead
18 hours ago
Stockholm, Stockholm, Sweden Lagotto Executive Search & Interim AB Full timeSales Role OverviewThis is an exciting opportunity for a driven individual with an entrepreneurial mindset to contribute to our growth and establish our presence further in Stockholm.The BDR Lead – Stockholm is responsible for leading and driving customer acquisition initiatives to expand our presence in Stockholm. You'll collaborate with internal teams to...
-
Accounting Lead
5 hours ago
Stockholm, Stockholm, Sweden Bambuser - Stockholm Full timeWe are a leading global SaaS company looking for a seasoned Senior Accountant to join our finance team in Stockholm. As a key member of our team, you will be responsible for overseeing the financial operations of our group entities, including daily accounting, financial reporting, and compliance.You will coordinate with external accounting firms to ensure...
-
Account Acquisition Specialist
18 hours ago
Stockholm, Stockholm, Sweden SAP SE Full timeAt SAP SE, we believe that our customers' time is valuable. As an Account Acquisition Specialist, you will help us deliver exceptional customer experiences by qualifying inbound and outbound leads via the phone, social selling, web, email, corporate events, and direct mail campaigns.This role requires strong communication skills, the ability to work in a...
-
Account Growth Strategist
5 hours ago
Stockholm, Stockholm, Sweden Teamtailor AB Full timeWe are looking for a highly skilled Client Onboarding Expert to join our team and ensure the successful implementation of our platform for our Spanish/EU clients. Your key responsibilities will include building strong relationships, implementing effective onboarding processes, and providing ongoing support to ensure customer satisfaction.You will also be...