Enterprise Account Lead

Transforming Client Relationships

Mentimeter AB is an innovative engagement tool that empowers conversations, transforms presentations, and boosts productivity. As a pioneer in the field, we strive to create meaningful connections with our clients, fostering long-term partnerships that drive success.

As Director of Strategic Accounts, you will be instrumental in shaping client strategies, deepening relationships, and maximizing account potential. Your role will involve leading cross-functional efforts, aligning internal teams with client needs, and ensuring seamless client experiences.

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• Develop and execute tailored account strategies to drive growth, retention, and customer success across key accounts in the EMEA region.\
• Serve as the primary point of contact for strategic accounts, ensuring a seamless client experience and addressing high-level needs.\
• Collaborate closely with Sales, Product, and Marketing teams to align on client strategies, product roadmaps, and feedback loops.\
• Monitor account performance and client success metrics, using data-driven insights to refine strategies and drive results.\
• Provide regular reports and updates to senior leadership on account health, growth opportunities, and potential risks.\
• Analyze market trends, customer needs, and competitive positioning in the EMEA region to identify growth opportunities.\
• Represent Mentimeter at key industry events, conferences, and client engagements, serving as a thought leader and subject matter expert.\
• Lead contract renewal negotiations and manage terms that align with both client needs and company objectives.\
• Ensure account strategies are aligned with legal, compliance, and financial considerations.\
• Drive customer engagement models to ensure deep customer value and success.\
• Identify opportunities for expansion within existing accounts, driving cross-selling and upselling initiatives.\
• Foster deep client relationships to ensure long-term partnerships and maintain high customer satisfaction.\
• Lead retention & growth teams (Relationship Managers, CSMs & Growth Executives) providing guidance, mentorship, and support to ensure high performance and client focus.\
• Cultivate a collaborative environment, promoting innovation and long-term success within the organization.\
• Develop and implement strategies to address emerging challenges and capitalize on new opportunities.\
• Partner with cross-functional teams to deliver exceptional client experiences and drive business growth.\
• Conduct thorough market analysis to inform strategic decisions and drive account growth.\
• Establish and maintain strong relationships with key stakeholders, including clients, colleagues, and partners.\
• Stay up-to-date on industry trends, best practices, and emerging technologies to ensure continued relevance and competitiveness.\
• Embed a culture of continuous learning, encouraging professional development and skill-building throughout the organization.\
• Engage with key industry associations, conferences, and networking events to build relationships and stay informed.\
• Develop and maintain expertise in key areas, such as strategic account management, sales enablement, and customer success.\
• Stay ahead of the competition by monitoring market trends, competitor activity, and emerging threats.\
• Effectively communicate complex ideas, plans, and outcomes to diverse audiences, including senior leadership, clients, and colleagues.\
• Build and maintain a network of trusted advisors, mentors, and peers to facilitate knowledge sharing and collaboration.\
• Support and contribute to organizational-wide initiatives, such as diversity, equity, and inclusion programs.\
• Embody the values and mission of Mentimeter AB, demonstrating a commitment to innovation, collaboration, and customer-centricity.\
• Participate in and contribute to various committees, task forces, or working groups focused on specific topics or initiatives.\
• Maintain a high level of professionalism, integrity, and confidentiality in all interactions and communications.\
• Adhere to company policies, procedures, and standards, ensuring compliance with relevant laws, regulations, and industry guidelines.\
• Act as a champion for employee well-being, promoting work-life balance, mental health, and overall job satisfaction.\
• Represent Mentimeter AB at external events, conferences, and meetings, showcasing the company's expertise and thought leadership.\
• Engage in ongoing education and training to enhance skills, knowledge, and competencies, staying current with industry developments and best practices.\
• Support the development and implementation of talent acquisition and retention strategies to attract and retain top talent.\
• Collaborate with HR and other departments to design and deliver engaging employee experiences, recognizing and rewarding outstanding performance and contributions.\
• Embody and promote a culture of inclusivity, respect, and empathy, fostering a safe and supportive environment for all employees.\
• Develop and maintain effective relationships with clients, colleagues, and partners, prioritizing open communication, trust, and mutual understanding.\
• Make informed, data-driven decisions to drive business growth, improve client satisfaction, and enhance overall performance.\
• Seek opportunities to innovate, experiment, and take calculated risks, embracing a culture of entrepreneurship and creativity.\
• Empower and engage cross-functional teams to deliver exceptional client experiences, leveraging diverse perspectives and expertise.\
• Support and participate in company-wide initiatives, such as charity events, volunteer programs, and community outreach activities.\
• Model and promote a positive, can-do attitude, demonstrating resilience, adaptability, and a growth mindset in the face of challenges and change.\
• Encourage and recognize employee achievements, celebrating successes and milestones along the way.\
• Communicate clearly and transparently, setting expectations, providing feedback, and managing conflicts effectively.\
• Continuously evaluate and improve processes, procedures, and systems to optimize efficiency, productivity, and quality.\
• Promote and uphold the company's values, vision, and mission, embodying a customer-centric approach to all interactions and decisions.\
• Develop and maintain relationships with key industry players, influencers, and thought leaders, fostering partnerships and collaborations that drive growth and innovation.\
• Stay informed about emerging trends, technologies, and innovations, applying this knowledge to drive business growth and improvement.\
• Engage in ongoing self-reflection and personal growth, seeking feedback, and challenging assumptions to continuously develop and improve.\
• Contribute to the development and execution of business strategies, working collaboratively with cross-functional teams to achieve goals and objectives.\
• Support and participate in company-sponsored training and development programs, enhancing skills and knowledge to drive career growth and success.\
• Represent Mentimeter AB at industry events, conferences, and networking sessions, showcasing the company's expertise and thought leadership.\
• Develop and maintain effective relationships with clients, colleagues, and partners, prioritizing open communication, trust, and mutual understanding.\
• Stay up-to-date on industry trends, best practices, and emerging technologies to ensure continued relevance and competitiveness.\
• Engage with key industry associations, conferences, and networking events to build relationships and stay informed.\
• Support and participate in company-wide initiatives, such as charity events, volunteer programs, and community outreach activities.\
• Model and promote a positive, can-do attitude, demonstrating resilience, adaptability, and a growth mindset in the face of challenges and change.\
• Encourage and recognize employee achievements, celebrating successes and milestones along the way.\
• Communicate clearly and transparently, setting expectations, providing feedback, and managing conflicts effectively.\
• Continuously evaluate and improve processes, procedures, and systems to optimize efficiency, productivity, and quality.\
• Embodied [value], demonstrate [value], embrace [value].