Netherlands Customer Service Manager
7 hours ago
We're seeking a Dutch Financial Services Leader to join our team at Qred AB. As a leader in this role, you will be responsible for ensuring our customers receive exceptional service.
About the Role
This position combines operational responsibilities with management functions. You will ensure the smooth execution of daily activities, both through your own actions and by guiding the team.
Key Responsibilities:
- Active customer handling via phone, chat, and mail
- Team coaching and support for exceptional customer service
- Bonus target tracking for conversion and retention
- New colleague recruitment, onboarding, and training
- Quality check reporting and SLA adherence
- Collaboration with Credit, Tech, and Legal teams for continuous customer journey enhancement
Qualifications
- Minimum 2 years' customer service experience
- Dutch and English language fluency (written and spoken)
- Prior leadership experience is an advantage
- Fintech or fast-growing organization experience is beneficial
Skills and Competencies
- Innovative mindset - proactive issue resolution and creative thinking
- Positive attitude - creating a can-do atmosphere among team members
- Resilience - comfortable with change and guiding the team through transitions
- Result-oriented - strong drive to meet and exceed organizational targets
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