Customer Experience Manager

6 hours ago


Stockholm, Stockholm, Sweden Polarium Full time

Polarium is dedicated to creating change in the energy industry by empowering our team. We believe a diverse workplace brings creativity, innovation, and better represents our customers and communities worldwide.

About the Position

We are seeking an Order and Delivery Specialist to join our global Order & Delivery team. As a member of this close-knit team, you will be responsible for ensuring seamless customer experiences when purchasing Polarium products. Your responsibilities will include order management, transport document handling, production follow-up, invoicing, and claims handling.

This role is based in Stockholm, Sweden.

Required Skills and Qualifications:

  • A minimum 3-5 years' experience working with large customers in a customer service or inside sales role
  • Experience driving and implementing new processes and ways of working internally and with customers
  • Familiarity with Business Central
  • Excellent Microsoft Office skills
  • Strong English skills, both verbal and written
  • Experience creating, analyzing, and reporting KPIs
  • Basic Swedish knowledge

We value a positive work-life balance, which is essential for our teamwork and personal growth.



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