Customer Portfolio Manager

6 hours ago


Stockholm, Stockholm, Sweden ABAX AS Full time

About the Company:

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ABAX AS unlocks company data potential by translating customers' needs into advanced technology solutions. We offer solutions for mileage claims, tool tracking, and equipment control, with over 500,000 tracked units worldwide. Our mobility data solutions enter new verticals such as insurance and leasing, making us the preferred mobility data provider for the B2B industry on a larger scale. Our solutions help customers run their businesses more efficiently and sustainably, improving efficiency, ensuring legislative compliance, and increasing profitability.

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Our Core Values:

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  • Enthusiastic">
  • Customer-Centric">
  • Innovative">
  • Sustainable">
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About the Job:

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This role involves managing customer portfolios to ensure maximum value from our products and services. The ideal candidate will provide expert guidance for additional product sales and inclusive services, while prioritizing customer activities by effectively segmenting the customer base.

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Main Responsibilities:

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  1. ">
  2. Drive additional sales efforts through phone and Teams meetings.">
  3. Address churn indicators to prevent termination requests.">
  4. Deal with incoming termination requests and contract-related issues.">
  5. Maintain excellent service standards and high customer satisfaction according to current department guidelines.">
  6. Collaborate seamlessly with other ABAX departments for optimal results.">
  7. Inform and educate customers about new products and services.">
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We Believe You Bring:

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  • ">
  • Strong experience in customer-focused roles with demonstrated results.">
  • A good understanding of new business and the value of developing existing customer portfolios.">
  • An interest in how technology and data can add value to business.">
  • A strong commitment to delivering effective solutions and engaging with customers.">
  • Fluency in Swedish (written and spoken) is required for working with the specific market, along with proficiency in English as this is our company language.">
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Personal Attributes:

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We seek a candidate who is able to drive their work forward, but also works well in teams. It's an advantage to be a good problem solver, goal-oriented, and triggered by achieving results. Since in this role you handle both upselling, renewal of agreements, and terminations, you must also be fearless and used to negotiating.



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