Customer Experience Leader

3 hours ago


Stockholm, Stockholm, Sweden H&M group Full time

Role Overview:

The Floor Manager is a vital position within Weekday's retail team. This individual will oversee daily store operations, manage a team of sales assistants, and drive sales growth through effective customer service and sales strategies.

Our ideal candidate has prior retail or customer-facing experience, excellent communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities:

  • Provide exceptional customer service, offering styling advice, product knowledge, and ensuring a welcoming store environment.
  • Analyze sales data and collaborate with the store manager to identify areas for improvement and implement effective solutions.
  • Lead and develop a high-performing team of sales assistants, ensuring they possess the necessary skills and knowledge to deliver outstanding customer experiences.
  • SOURCE, SELECT AND DEVELOP THE BEST TALENT FOR WEEKDAY.
  • Support the store manager in talent spotting and developing individuals to reach their full potential.
  • Oversee store operations, ensuring seamless day-to-day activities and maintaining a well-organized store environment.
  • Act as a brand ambassador, promoting Weekday's values and vision to customers and colleagues alike.
  • Assume responsibilities of the Store Manager in their absence.

Requirements:

  • Proven track record of delivering excellent customer experiences.
  • Prior retail or customer-facing experience.
  • Excellent communication and leadership skills.

Perks:

We offer a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package, including a staff discount card and access to exclusive employee programs.



  • Stockholm, Stockholm, Sweden Teamtailor Full time

    Customer Success at Its BestWe're on a mission to create happy users by providing the most satisfying experience possible.As a Team Manager – North Europe Customer Success Team, you'll lead a diverse team of 20 Customer Success Managers (CSMs), including Senior and Enterprise CSMs, to achieve this goal.Our customer-centric approach is built on strong...


  • Stockholm, Stockholm, Sweden Polarium Full time

    Polarium is dedicated to creating change in the energy industry by empowering our team. We believe a diverse workplace brings creativity, innovation, and better represents our customers and communities worldwide.About the PositionWe are seeking an Order and Delivery Specialist to join our global Order & Delivery team. As a member of this close-knit team, you...


  • Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gbc AB Full time

    Job OverviewWe are seeking a highly motivated and customer-centric individual to join our team as a Sales Advisor. As a Sales Advisor, you will be responsible for delivering exceptional customer experiences in-store, working closely with a great team to drive sales and profit goals.About the RoleThis is a temporary position for 3 months during summer,...


  • Stockholm, Stockholm, Sweden Electronic Arts (EA) Full time

    About the RoleWe are looking for a skilled People Experience Leader to join our Electronic Arts (EA) team. As a key member of our People Experience organization, you will be responsible for leading and managing the development and implementation of people-related strategies and initiatives that drive business growth and success.In this role, you will work...


  • Stockholm, Stockholm, Sweden Polarium Energy Solutions AB Full time

    Job DescriptionWe are seeking an experienced professional to join our Order & Delivery team as an Order Fulfillment Manager. In this role, you will be responsible for ensuring that our customers receive world-class service and support when purchasing Polarium products.Your primary responsibilities will include customer order management, transport document...


  • Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

    Join Our TeamThe Sheraton Stockholm Hotel is part of Marriott International, one of the world's largest and most respected hospitality companies. We offer a dynamic and inclusive work environment that values diversity and inclusion. Our employees enjoy a range of benefits, including employee discounted rates at over 8,000 hotels worldwide.We are currently...


  • Stockholm, Stockholm, Sweden PostNord AB Full time

    As a key player in our UX design team, you will be responsible for creating exceptional digital customer experiences that drive business results. Our goal is to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region.Job DescriptionWe are looking for a talented UX/UI specialist to join our team at PostNord AB. In...


  • Stockholm, Stockholm, Sweden Salesforce, Inc. Full time

    Customer Success Area LeadThe role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring customers receive the support they need to succeed with Salesforce.This involves collaborating with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for designated...


  • Stockholm, Stockholm, Sweden Salesforce, Inc. Full time

    Customer Success Leadership PositionAs a strategic leader, this role will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for designated customers/accounts.The area lead will play a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring customers...

  • Operational Leader

    4 hours ago


    Stockholm, Stockholm, Sweden JOE & THE JUICE Full time

    We are looking for an experienced Operational Leader to join our team in Sweden and Finland. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and enhancing customer satisfaction in the region.The successful candidate will have a comprehensive understanding of cost control and...


  • Stockholm, Stockholm, Sweden Intelliplan Full time

    About the RoleWe are seeking a highly skilled CTO to join our team at Intelliplan, the market leader in Sweden with over 70% market share and a strong presence in Denmark.The successful candidate will be responsible for driving our technical strategy, leading a high-performing development team, and building solutions that set industry standards and delight...


  • Stockholm, Stockholm, Sweden IBM Full time

    As a trusted leader in the FinOps and Technology Business Management (TBM) space, IBM is seeking an experienced Enterprise Sales Leader to join our team. With a proven track record of delivering exceptional customer value, you will consistently exceed targets, develop new markets, and collaborate effectively within your ecosystem to achieve company goals.You...


  • Stockholm, Stockholm, Sweden Qred AB Full time

    We're seeking a Dutch Financial Services Leader to join our team at Qred AB. As a leader in this role, you will be responsible for ensuring our customers receive exceptional service.About the RoleThis position combines operational responsibilities with management functions. You will ensure the smooth execution of daily activities, both through your own...

  • Area Lead

    3 hours ago


    Stockholm, Stockholm, Sweden Salesforce, Inc. Full time

    Strategic Customer Success RoleThis role is responsible for working closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for designated customers/accounts.The area lead will play a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring customers receive the...

  • Digital Growth Leader

    3 hours ago


    Stockholm, Stockholm, Sweden Pocketlaw Full time

    Sales and Marketing LeaderPocketlaw is seeking a Sales and Marketing Leader to drive all our sales and marketing efforts. This individual will be responsible for developing and executing a comprehensive sales and marketing strategy that drives revenue growth, customer acquisition, and brand awareness.The ideal candidate will have a proven track record of...


  • Stockholm, Stockholm, Sweden BYD EUROPE Full time

    About the JobThis is an exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. As a Country Business Leader, you will represent sustainable and forward-thinking technology, driving performance and experience-based competitive remuneration, KPI variable salary, and company...


  • Stockholm, Stockholm, Sweden Waitwhile Full time

    Job Description We're seeking a highly skilled Solutions Engineer to join our team in Europe. As a Solutions Engineer, you'll be responsible for providing technical expertise to our customers and implementing Waitwhile solutions that meet their needs. About the Role:You'll work closely with customers to understand their technical requirements and implement...


  • Stockholm, Stockholm, Sweden Servicenow Full time

    Job TitlePrincipal Customer Success ManagerCompany OverviewServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our mission is to make the world work better for everyone by empowering organizations to find smarter, faster, and better ways to work.Job DescriptionThis is an...


  • Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

    Job SummaryWe are seeking an experienced Senior Excellence and Innovation Leader to join our team. As a key member of our Execution Leadership team, you will play a critical role in driving agile transformations and fostering innovation across our organization. You will be responsible for partnering with senior leaders to communicate vision, overcome...


  • Stockholm, Stockholm, Sweden Heads Svenska AB Full time

    Are you a seasoned leader looking for a new challenge? Do you want to join a dynamic and ambitious team? We are seeking an experienced Head of Operations Management Team to drive customer relationships and partnerships.Job DescriptionAs Head of Operations Management Team, you will be responsible for developing and maintaining strong relationships with...