Customer Experience Leader
3 hours ago
Role Overview:
The Floor Manager is a vital position within Weekday's retail team. This individual will oversee daily store operations, manage a team of sales assistants, and drive sales growth through effective customer service and sales strategies.
Our ideal candidate has prior retail or customer-facing experience, excellent communication skills, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Provide exceptional customer service, offering styling advice, product knowledge, and ensuring a welcoming store environment.
- Analyze sales data and collaborate with the store manager to identify areas for improvement and implement effective solutions.
- Lead and develop a high-performing team of sales assistants, ensuring they possess the necessary skills and knowledge to deliver outstanding customer experiences.
- SOURCE, SELECT AND DEVELOP THE BEST TALENT FOR WEEKDAY.
- Support the store manager in talent spotting and developing individuals to reach their full potential.
- Oversee store operations, ensuring seamless day-to-day activities and maintaining a well-organized store environment.
- Act as a brand ambassador, promoting Weekday's values and vision to customers and colleagues alike.
- Assume responsibilities of the Store Manager in their absence.
Requirements:
- Proven track record of delivering excellent customer experiences.
- Prior retail or customer-facing experience.
- Excellent communication and leadership skills.
Perks:
We offer a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package, including a staff discount card and access to exclusive employee programs.
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