Customer Service and Fulfillment Expert
7 hours ago
We are seeking a Sales Order Specialist to join our Operations team in Stockholm. As a key member of the Logistics & Distribution team, you will be responsible for developing and maintaining professional relationships with our business customers, ensuring efficient and timely product order flow.
Responsibilities:
- Develop and maintain relationships with business customers and distributors.
- Collaborate with third-party suppliers, such as warehousing and logistics providers.
- Register and review sales orders in SAP.
- Manage complaints and monitor the delivery of goods.
- Continuously seek ways to develop and improve processes.
- Ensure efficient and timely product order flow to our business customers.
- Manage backend processes of the eCommerce platform for restocking websites.
- Implement new systems and processes by conducting tests to support further developments.
Requirements:
- Bachelor's degree in a relevant discipline.
- 2-3 years of relevant work experience in customer service or logistics.
- Fluency in written and spoken English; proficiency in a Nordic language is highly beneficial.
- Proficiency in MS Office, especially Excel.
- Knowledge of SAP is favorable.
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