Customer Success Expert
3 hours ago
Luminar Ventures AB is an innovative company that aims to disrupt the traditional banking industry with its cutting-edge technology and expertise. Our corporate cards and spend management solutions are designed to simplify financial transactions for businesses, freeing up time and resources for more important tasks. We believe in empowering our customers to achieve their full potential by providing them with the tools and support they need to succeed.
The Job Description:
We are currently seeking a highly motivated and results-driven individual to join our customer success team as an Account Management Specialist. In this role, you will be responsible for building strong relationships with our partners, helping onboard and support our customers, and developing effective strategies to improve customer retention and acquisition. Your main responsibilities will include:
- Providing exceptional customer service and support to ensure high levels of satisfaction
- Building and maintaining strong relationships with our partners to drive growth and revenue
- Developing and implementing effective strategies to improve customer retention and acquisition
- Working closely with our internal teams to ensure seamless communication and collaboration
Requirements:
To succeed in this role, you will need to have experience within sales or technical customer support from the SaaS industry, preferably with a background in the bank or fintech industry. You should also possess excellent communication and interpersonal skills, be fluent in Swedish and English, and have a strong understanding of the importance of data security and confidentiality.
Benefits:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are passionate about delivering exceptional customer experiences and driving business growth, we would love to hear from you.
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