Global Customer Service Expert

7 hours ago


Stockholm, Stockholm, Sweden Polarium Full time

Polarium's mission is to create change in the energy industry by empowering our team. We believe a diverse workplace fosters creativity, innovation, and better represents our customers and communities worldwide.

About the Job

We are looking for an Order and Delivery Specialist to join our global Order & Delivery team. As a key member, you will ensure seamless customer experiences when purchasing Polarium products. Your responsibilities will include order management, transport document handling, production follow-up, invoicing, and claims handling.

This role is based in Stockholm, Sweden.

Required Skills and Qualifications:

  • A minimum 3-5 years' experience working with large customers in a customer service or inside sales role
  • Experience driving and implementing new processes and ways of working internally and with customers
  • Familiarity with Business Central
  • Excellent Microsoft Office skills
  • Strong English skills, both verbal and written
  • Experience creating, analyzing, and reporting KPIs
  • Basic Swedish knowledge

Personal Traits and Abilities:

  • Customer-focused and proactive
  • Enjoy working in a fast-paced company environment
  • Structured and detail-oriented
  • Team-oriented with excellent collaboration skills
  • Capable of taking on responsibilities and following through

We welcome applications from talented individuals who share our values.



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