Manager of Managed Services
11 hours ago
We're EveryMatrix, a leading B2B SaaS provider dedicated to delivering cutting-edge iGaming software, content, and services. With a team of over 1000 passionate individuals across multiple offices in Bucharest, Zagreb, and Malta, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally.
Job DescriptionThis role is responsible for managing the Gaming Managed Services team, ensuring the delivery of exceptional support to our clients, and driving business growth through optimized user journeys and improved player value. Key responsibilities include contributing to the profitability of the department, managing personnel, building on the existing strategy, and implementing strategic plans.
- Responsibilities:
- Directly contribute to the profitability of the department;
- Manage personnel within the division (organizing internal team structures and coordinating with subordinate team leaders and HR);
- Build on the existing strategy and vision of Gaming Managed Services;
- Implement the strategic plan, execute, measure, and optimize customer lifecycle programs.
To be successful in this role, you'll need 5 years' experience in a similar role within the B2C iGaming industry, solid technical background, experience with CRM platforms, deep understanding of lifecycle marketing, direct marketing, and lifecycle best practices. You should also have ability to interact professionally with clients and stakeholders, profit and loss, balance sheet, and cash flow management skills, team management experience, and ability to get up to speed quickly on new issues and make sound judgments on them.
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