Front Desk Operations Manager
19 hours ago
The Sheraton Stockholm Hotel is committed to providing guests with thoughtful amenities, contemporary accommodation, and the best city center location. Our commitment to sustainability aligns with our owner Archer Hotel Management's ethos, making us a unique choice for conscientious travelers.
We are embarking on a transformative journey to redefine the essence of hospitality. This marks the beginning of our mission to create a seamless and exceptional experience for all guests. We are seeking the best industry people to join our team and contribute to this exciting project.
Job Description
We are looking for a Front Desk Operations Manager to lead our front office team and ensure delivery of high-quality service at every touchpoint. The successful candidate will be responsible for overseeing the daily operations, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations.
This role involves leading the front office team, managing scheduling, recruitment, performance reviewing, and training. A strong focus on delivering exceptional customer service and optimizing efficiency is key to success in this position. You will actively work with guest feedback to continuously enhance their experience.
Key Responsibilities:
- Manage daily front office operations, including scheduling, recruitment, performance reviewing, and training.
- Maintain high levels of customer satisfaction by ensuring personalized service and addressing guest concerns/needs promptly.
- Coordinate with other departments to ensure smooth operations.
Qualifications:
- Minimum of 4 years of experience in the hotel industry.
- At least 3 years of team management experience in a leadership role in guest service or equivalent.
- Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
- Ability to motivate and inspire the team.
- Proactive and independent work approach.
- Values active involvement in daily operations and considers leading the team essential.
- Excellent problem-solving skills with a focus on guest needs and expectations.
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