Guest Service Director
24 hours ago
We are seeking an experienced and motivated Guest Service Director to lead our front desk operations and ensure exceptional customer service. As a key member of our team, you will be responsible for overseeing daily operations, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations.
This role involves leading the front office team, managing scheduling, recruitment, performance reviewing, and training. A strong focus on delivering exceptional customer service and optimizing efficiency is key to success in this position. You will actively work with guest feedback to continuously enhance their experience.
Key Responsibilities:
- Manage daily front office operations, including scheduling, recruitment, performance reviewing, and training.
- Maintain high levels of customer satisfaction by ensuring personalized service and addressing guest concerns/needs promptly.
- C Coordinate with other departments to ensure smooth operations.
- Oversee check-in/check-out procedures and ensure adherence to company policies.
Qualifications:
- Minimum of 4 years of experience in the hotel industry.
- At least 3 years of team management experience in a leadership role in guest service or equivalent.
- Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
- Ability to motivate and inspire the team.
- Proactive and independent work approach.
- Values active involvement in daily operations and considers leading the team essential.
- Excellent problem-solving skills with a focus on guest needs and expectations.
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