Experience and Community Director
19 hours ago
Job Overview
At the Sheraton Stockholm Hotel, we are seeking a visionary leader to redefine excellence in guest experience. As the Head of Guest Experience & Community, you will play a pivotal role in driving innovation and growth in luxury hospitality.
Responsibilities:
- Deliver world-class service at every touchpoint, ensuring seamless and exceptional experiences for all guests.
- Lead the guest service team to achieve high-quality standards.
- Collaborate with various departments to drive strategic solutions and enhance the guest experience.
- Develop partnerships with local businesses to enrich the guest experience and strengthen our brand value.
- Identify collaboration opportunities for our lobby and outlets, organizing a monthly calendar of events aimed at creating unique experiences for our guests and members.
Requirements:
- Minimum 5 years of experience in the hotel industry.
- At least 3 years of team management experience, including at least 2 years in a leadership role in guest service or equivalent.
- Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
- Solid experience in hotel operations, including food and beverage.
- Deep knowledge of Stockholm, particularly events, brands, and the food and beverage scene.
- Ability to motivate and inspire the team.
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