Experience and Community Director

19 hours ago


Stockholm, Stockholm, Sweden Förvaltnings AB Tegelbacken Full time

Job Overview


At the Sheraton Stockholm Hotel, we are seeking a visionary leader to redefine excellence in guest experience. As the Head of Guest Experience & Community, you will play a pivotal role in driving innovation and growth in luxury hospitality.

Responsibilities:

  • Deliver world-class service at every touchpoint, ensuring seamless and exceptional experiences for all guests.
  • Lead the guest service team to achieve high-quality standards.
  • Collaborate with various departments to drive strategic solutions and enhance the guest experience.
  • Develop partnerships with local businesses to enrich the guest experience and strengthen our brand value.
  • Identify collaboration opportunities for our lobby and outlets, organizing a monthly calendar of events aimed at creating unique experiences for our guests and members.

Requirements:

  • Minimum 5 years of experience in the hotel industry.
  • At least 3 years of team management experience, including at least 2 years in a leadership role in guest service or equivalent.
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
  • Solid experience in hotel operations, including food and beverage.
  • Deep knowledge of Stockholm, particularly events, brands, and the food and beverage scene.
  • Ability to motivate and inspire the team.


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