Customer Management Director

12 hours ago


Stockholm, Stockholm, Sweden nShift Full time

About Us

nShift is a leading global provider of cloud-based delivery management solutions (SaaS), serving as a critical link in the e-commerce supply chain.

Headquartered in London and Oslo, our company has grown to become a household name in the industry, boasting over 500 employees worldwide.

Our platform is trusted by top e-commerce companies due to our extensive network of over 1000 integrated carriers, making us the preferred choice for seamless and efficient shipping solutions.

We're now looking for a seasoned sales leader to join our international team and drive business growth.

Purpose of Role

This exciting opportunity is perfect for a sales professional who thrives in a fast-paced environment, enjoys building strong relationships with customers and stakeholders, and is eager to take their career to the next level.

We're passionate about creating a community of connected customers, partners, and carriers on our platform, and we're looking for talented individuals who share our vision.

About You

  • You should have at least 2 years of experience selling SaaS solutions to Lower Mid-Market and SMB segments.
  • Must have the ability to coach and develop a small team of Customer Managers.
  • Excellent communication and interpersonal skills are essential.

Responsibilities

This role involves managing a team of Customer Managers, focusing on existing customers, growing ARR through direct sales and e-campaigns across designated regions.

Key responsibilities include:

  • Coaching and recruiting team members
  • Driving sales processes, targeting opportunities, prospecting, identifying and qualifying solution matches, conducting software demonstrations, and closing deals aligned to company standards.
  • Growing and managing a balanced pipeline across assigned territory and customer base to achieve existing business revenue growth.
  • Maintaining accurate forecasting in CRM systems.
  • Contributes to team effort by accomplishing related results as needed.

Competence and Experience

  • Minimum 2 years of experience in managing a sales team focused on existing logos.
  • Experience within SaaS, e-commerce, logistics, or carrier networks is highly valued.
  • Proven commercial and business acumen, skills to develop business through outbound and inbound opportunities.


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