Customer Service Expert
16 hours ago
Polarium Energy Solutions AB is looking for a dedicated Technical Support Specialist to join our Global Service team.
Responsibilities- Handle customer requests regarding Technical Support, Claims, Data monitoring, and Installation support of Polariums energy storage solutions.
- Contribute to process and routine improvements to ensure consistent service levels globally.
- Develop and maintain a comprehensive knowledge database.
- Manage service requests for appointed customers.
- Collaborate with internal stakeholders to drive customer claims processes.
- Be part of the Global Technical Support team, ensuring Service Level Agreements (SLAs) are met.
Requirements:
- Relevant degree in a field such as Energy Systems, Electrical Engineering, or Electric Power.
- Proven experience in a similar role, preferably in a B2B Technical Support capacity within the Electrical Industry.
- Strong logical and technical troubleshooting skills.
- International customer experience.
- Valid driver's license for site visits.
- Familiarity with customer ticketing systems like JIRA, Salesforce, or Service Desk.
- Excellent written and spoken English communication skills. Additional languages a plus.
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