Customer Service Expert

16 hours ago


Stockholm, Stockholm, Sweden Polarium Energy Solutions AB Full time
Job Description

Polarium Energy Solutions AB is looking for a dedicated Technical Support Specialist to join our Global Service team.

Responsibilities
  1. Handle customer requests regarding Technical Support, Claims, Data monitoring, and Installation support of Polariums energy storage solutions.
  2. Contribute to process and routine improvements to ensure consistent service levels globally.
  3. Develop and maintain a comprehensive knowledge database.
  4. Manage service requests for appointed customers.
  5. Collaborate with internal stakeholders to drive customer claims processes.
  6. Be part of the Global Technical Support team, ensuring Service Level Agreements (SLAs) are met.

Requirements:

  • Relevant degree in a field such as Energy Systems, Electrical Engineering, or Electric Power.
  • Proven experience in a similar role, preferably in a B2B Technical Support capacity within the Electrical Industry.
  • Strong logical and technical troubleshooting skills.
  • International customer experience.
  • Valid driver's license for site visits.
  • Familiarity with customer ticketing systems like JIRA, Salesforce, or Service Desk.
  • Excellent written and spoken English communication skills. Additional languages a plus.


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