Help Desk Expert

10 hours ago


Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full time
Service Desk Agent Role: We are seeking a skilled and experienced Service Desk Agent to join our team for a 6-month consultancy assignment. In this role, you will serve as the primary point of contact for users, providing timely and effective support to resolve technical issues and improve service quality.

**Responsibilities:**

* Respond to and resolve technical support requests from users via various channels
* Diagnose and troubleshoot complex technical issues, utilizing available resources and expertise
* Collaborate with internal teams to implement preventive measures and improve service delivery

**Requirements:**

* Minimum 2 years of experience in a support function
* Strong understanding of IT Service Management principles and best practices
* Excellent communication and interpersonal skills
* Ability to work effectively in a team-oriented environment
* Fluent English language skills (written and spoken)

**Nice to Have:**

* Experience working in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
* Familiarity with industry-standard IT service management tools and technologies

This role offers a great opportunity to develop your skills and expertise in IT Service Management, working with a leading provider of communication and logistics solutions.
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