Director of Account Retention
3 hours ago
Director of Account Retention
This role is responsible for developing and executing strategies to retain customers and drive solutions for designated customers/accounts.
The area lead will work closely with key sales leaders, CS investment teams, and other collaborators to enhance internal relationships; ensuring customers receive the support they need to succeed with Salesforce.
Responsibilities:- Strategy Development: Develop and execute strategies to prioritize customer retention and mitigate attrition.
- Account Strategy: Ensure alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
- Investment Analysis: Evaluate and consistently review investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics.
- Investment Implementation: Manage investments according to our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.
- Stakeholder Engagement: Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders.
- CSG Resource Advocacy: Promote CSG resources through multi-channel communication, ensuring leaders and AEs understand and use the customer success support process.
- Business Review Deck Preparation: Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.
- Quarterly Business Review Facilitation: Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
- Feedback Provision: Provide feedback that improves the sales team's experience when engaging with customer success.
-
Business Development Director
15 hours ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeDriving Business Growth\Mentimeter AB is dedicated to delivering exceptional client experiences and driving business growth through innovative solutions and strategic partnerships. As a leading engagement tool, we strive to empower our clients to succeed through cutting-edge technology and personalized support.\As Director of Strategic Accounts, you will...
-
Head of Key Accounts
15 hours ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeCustomer-Centric Excellence\Mentimeter AB is committed to delivering exceptional client experiences and driving customer success through innovative solutions and strategic partnerships. As a pioneering engagement tool, we strive to empower our clients to succeed through cutting-edge technology and personalized support.\As Director of Strategic Accounts, you...
-
Director of Enterprise Partnerships
15 hours ago
Stockholm, Stockholm, Sweden Mentimeter Full timeAs a client success manager at Mentimeter, you will be responsible for driving the success, growth, and retention of our largest and most strategic clients across the EMEA region and globally. Your primary objective will be to shape client strategies, deepen relationships, and maximize account potential by leading cross-functional efforts and aligning...
-
Digital Incentives Director
15 hours ago
Stockholm, Stockholm, Sweden WECHEER Full timeAbout the JobWe are seeking a highly experienced Global Account Director to join our team. As a key member of our team, you will be responsible for driving and overseeing Wecheer's strategic client engagement for one of our most important clients in the tobacco industry.This role demands a deep understanding of the tobacco sector and familiarity with its...
-
Global Account Strategist
15 hours ago
Stockholm, Stockholm, Sweden WECHEER Full timeAbout the RoleWe are seeking a highly experienced professional to join our team as a Global Account Director. As a key member of our team, you will be responsible for driving and overseeing Wecheer's strategic client engagement for one of our most important clients in the tobacco industry.This role demands a deep understanding of the tobacco sector and...
-
Enterprise Account Lead
15 hours ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeTransforming Client Relationships\Mentimeter AB is an innovative engagement tool that empowers conversations, transforms presentations, and boosts productivity. As a pioneer in the field, we strive to create meaningful connections with our clients, fostering long-term partnerships that drive success.\As Director of Strategic Accounts, you will be...
-
Stockholm, Stockholm, Sweden The We Select Company AB Full timeJob Description">As a Key Account Director for Large Format Displays, you will be responsible for leading the sales efforts for major accounts in Sweden. This position will require you to have excellent communication and negotiation skills, as well as the ability to think strategically and make informed decisions.">Responsibilities:">">Develop and implement...
-
Economy Strategy Director
1 day ago
Stockholm, Stockholm, Sweden King Full timeAbout the RoleWe are seeking a visionary leader to shape and evolve the long-term economy design vision for Candy Crush Saga. As Economy Strategy Director, you will drive forward-thinking systems and economy design strategies that maximize engagement, retention, and monetization while ensuring a balanced, fun, and rewarding experience for players of all...
-
Strategic Client Manager
15 hours ago
Stockholm, Stockholm, Sweden Mentimeter AB Full timeUnlocking Customer Success\Mentimeter AB is committed to empowering its clients to succeed through innovative solutions and exceptional service. As a pioneering engagement tool, we strive to create meaningful connections with our clients, fostering long-term partnerships that drive growth and prosperity.\As Director of Strategic Accounts, you will play a...
-
Director of Marketing and Strategy
3 hours ago
Stockholm, Stockholm, Sweden Normative AB Full timeCompany Overview\Normative is a fast-growing software company committed to accelerating the transition to a net-zero world through science-based carbon accounting solutions and tailored advice from net-zero experts.\\\Salary and Benefits\Our competitive salary and benefits package includes market-based salaries, annual merit-based reviews, and opportunities...
-
Customer Success Director
3 hours ago
Stockholm, Stockholm, Sweden Salesforce, Inc. Full timeCustomer Success Area LeadThe role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring customers receive the support they need to succeed with Salesforce.This involves collaborating with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for designated...
-
ERP Sales Director
3 days ago
Stockholm, Stockholm, Sweden Infor Inc. Full timeCompany OverviewInfor Inc. is a global leader in business cloud software products, serving companies in industry-specific markets.We build complete industry suites in the cloud and deploy technology that prioritizes user experience, leverages data science, and integrates easily into existing systems.Our solutions empower organizations to overcome market...
-
Senior Account Developer
3 hours ago
Stockholm, Stockholm, Sweden MongoDB Full timeWe are seeking a skilled sales professional to join our team as an Account Executive, focusing on strategic sales within a specified territory.About the RoleThis role is based in Stockholm and follows a hybrid working model.Key ResponsibilitiesDevelop and execute strategic sales plans to achieve revenue growth and new customer acquisitionBuild and maintain...
-
Account Leadership Specialist
2 days ago
Stockholm, Stockholm, Sweden Vaimo Full timeAbout the RoleAs an Account Director, you will be responsible for developing and implementing comprehensive growth strategies to enhance the value of our services and solutions. You will identify and pursue opportunities for expanding service offerings and deepening client engagements.Your key responsibilities will include:Developing and implementing growth...
-
Senior Accounting Director
3 hours ago
Stockholm, Stockholm, Sweden LOOMIS PAY Full timeRequirementsWe are seeking a candidate with:A degree in accounting, finance, or a related field.Several years of experience in accounting, auditing, or similar roles, with expertise in complex accounting matters.End-to-end proficiency in the accounting process, including financial reporting.Experience in dynamic, fast-paced organizations.A collaborative...
-
Customer Account Team Lead Netherlands
3 hours ago
Stockholm, Stockholm, Sweden Qred AB Full timeWe are a cutting-edge tech-enabled bank dedicated to revolutionizing financing for small businesses across northern Europe. Our mission is to simplify access to financing and enable growth for entrepreneurs.About the RoleThe Customer Account Team Lead is responsible for ensuring our customers receive fast, personalized, and solution-oriented service. The...
-
Sales Director for Nordic Markets
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeAt TN Sweden, we are seeking a dynamic leader to oversee our aviation sales initiatives in the Nordic region. As Director of Sales, you will provide strategic leadership to our teams, ensuring alignment with our overall goals and driving growth in the rapidly expanding Nordic market.Key Responsibilities:Leadership and Strategy: Develop and execute strategies...
-
Energetic Account Manager
15 hours ago
Stockholm, Stockholm, Sweden Polarium Energy Solutions AB Full timeJob Overview:Polarium Energy Solutions AB is a pioneering company in innovative energy storage systems, revolutionizing the way we approach sustainable energy solutions.Our Vision:We aim to unlock the massive potential of energy storage systems through our cutting-edge digital services and premium products used globally across diverse climate zones.Job...
-
Senior Account Management Professional
15 hours ago
Stockholm, Stockholm, Sweden WECHEER Full timeJob SummaryWe are looking for a highly experienced Global Client Engagement Manager to drive and oversee our strategic client engagement for one of our most important clients in the tobacco industry. The ideal candidate will have a deep understanding of the tobacco sector, including its market dynamics, regulatory landscape, and complex route-to-market...
-
Account Manager, Customer Growth Specialist
15 hours ago
Stockholm, Stockholm, Sweden Funnel Full timeTransformative OpportunityAs a seasoned sales professional, you will play a pivotal role in driving revenue growth and ensuring customer success for our EMEA region. Collaborating closely with cross-functional teams, you will cultivate deep relationships with senior stakeholders, leveraging your expertise to maximize client value.Key Responsibilities:Develop...